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Our apologies, we mistyped ‘checkbox’.
Are text fields mapping correctly? If so, the dropdown should work the same. Try mapping the dropdown to a PDF text field that is known to work when mapped to a FF text field.
Let us know what happens.
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Checkboxes map directly to PDF text fields without changing any settings.
What is happening when you map your FF checkbox to the PDF text box?
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Confirm the plugin registration key is active.
Confirm you can export the PDF from the PRO2PDF Export tab.
Confirm there are no unused/incomplete/abandoned PRO2PDF Field Map Layouts for the same form that sends email attachments.Let us know the results of your confirmations as we remain at your service.
There are no known issues with the plugin. Ask GoDaddy to provide a security report log so we can check into it.
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Was the PDF attachment ever delivered successfully?
Can the merged PDF be opened from the PRO2PDF Export tab?We remain at your service.
Has the most recent update corrected this issue?
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An update has been created and applied to your installation to correct the issue. Please confirm all is working as expected.
FYI, your PRO2PDF license key has expired, we added 5 days to allow time for tests before renewing. The renewal link is on the left side of this page.
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After checking the site, all appears to be working as expected. PRO2PDF does not change the dimensions of the uploaded image, and the images uploaded to the entries on the site are very large. Too large.
– Consider using a plugin to reduce the size of the images to fit the text box.
– Is the margin that you see the edge of an image in portrait mode?We remain at your service.
Please complete this form to have us log in and look at your installation.
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We removed the incomplete field map layouts and all appears to be working as expected.
Let us know if you have any further issues as we remain at your service.
Yes, that is likely the cause of the issue.
Remove ALL unused, incomplete, discarded, and abandoned field map layouts from your installation – especially those with email attachment(s) selected.
Let us know if the issue is not resolved by removing the field map layout(s).
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That’s great news!
To change the dataset title text;
– Open the PRO2PDF Field Map Layout
– SELECT the radio button called “Use as Dataset Name?” located to the left of the field map whose data you want to show as the dataset title.
– Click SAVE at the bottom of the field map layout.We remain at your service.
Thank you for your reply and for letting us know about our support email bounce. It’s resolved and we’ll take another look at the attachment issue.
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Complete this form if you are still experiencing this issue so that we may log in and check your installation.
Or, send the server logs to support AT formidablepro2pdf.com to determine where to begin troubleshooting the issue.
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This issue has been resolved and is working now as expected.
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Yes, brackets must be used.
Replace dataset=”id” with dataset=[id]
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[id] will fetch the current entry’s ID.
To make the shortcode dynamic, replace dataset=xx with dataset=[id]
We will reply by email regarding your support ticket and we remain at your service.
Please complete this form so we can look at your installation to determine why the placement setting is not working.
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Our apologies for the extended delay. As a work-around, you may add the pro2pdf shortcode to the email to provide a link to download the PDF.
To have us take a look, please provide login credentials here.
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Our apologies, your refund has been issued.
While we are keeping PRO2PDF running, we are only advancing the development of E2Pdf. E2Pdf is the most advanced PDF generator for WordPress.
That said, we are still willing to assist you with setting up PRO2PDF if needed. Let us know as we remain at your service.
We are not aware of any installations with the described issue. There may be a timeout issue, or if no email is being received, there could also be an SMTP plugin issue.
To troubleshoot
– Create a Field Map Layout, only map a couple of fields, and only add one email notification.
– Disable the SMTP plugin and test using the native WP email functionality.
– Test and let us know the results.We remain at your service.
The license key ending in (294D6E) expired on January 9, 2023 and must be renewed to resolve the error.
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We have not heard of this issue with any other installation. Complete this form if we can take a look at your installation.
Or, send the server error log(s) to support AT formidablepro2pdf.com so we can get an idea of where to start troubleshooting.
We remain at your service.