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Complete this form to allow us to login to check the issue, or answer the following to begin troubleshooting;
– Are you able to export the PDF from the plugin’s EXPORT tab?
– Are there any other PRO2PDF templates that export correctly?We remain at your service.
Our apologies! A recent update prevented the automatic order process from occurring. We have corrected the issue and you should have received your activation key.
Let us know if you have any further issues or questions.
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We did not receive your email. Resend to support @ formidablepro2pdf . com – NOTE: you’ll need to remove the spaces if you copy/paste the email address.
Optionally, you can upload the PDF here.
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Our site experienced a DDoS Attack early yesterday for approximately 4hrs. The issue was resolved by 8AM PST and has been reliable for the past 24-hours. If you are currently receiving errors then the issue is not related to the outage.
– Are you able to EXPORT PDFs from the plugin’s EXPORT tab?
– If yes, are you using an SMTP plugin? If yes, disable the SMTP plugin and test. Let us know the results
– If no, complete this form if possible for us to login to take a look. If not possible, then use this form to upload screenshots of;
1. Plugin’s EXPORT tab after selecting the Formidable Form and Field Map Layout showing all the settings and at least the first two mapped fields.
2. Plugin’s UNDER THE HOOD tabWe remain at your service.
Attach the PDF form to an email and send it to support @ formidablepro2pdf . com if you want us to continue troubleshooting the issue.
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Also, ensure that you updated the plugin.
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Did you also try the workaround to enable Formidable’s “Use separate values” option, and use numbers and/or words without German characters?
Attach the PDF form to an email and send it to support @ formidablepro2pdf . com so we can take a look.
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1.
A “button” (image) would require sending the email with code for a “class”, then use the “class” shortcode parameter.class ="my_button"This method may fail depending on the user’s email configuration.We suggest using the PRO2PDF shortcode to create a clickable link, without the class parameter.
2.
Change the shortcode’s dataset parameter todataset=[id]3.
We do not understand your issue.
Re: “I added to formidable the protection of the files that are attached to the form”
->How did you “add protection of the files”?
Re: “in pdf the picture from the form is no longer added”
->Are you referring to the PREVIEW of the PDF form field on the plugin’s Field Map Layout screen? If so, then remove the protection until the mapping is complete, then reapply the protection to the file.
Re: “to the users I have the administrator and the user that I want to be able to see”
->We do not understand this part of the question.We remain at your service.
An update has been released to fix the checkbox issue when using German characters like ö ä ü. Update the PRO2PDF plugin from the WP plugins page to install and use the change.
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We have confirmed the issue and will reply once we review if there are any corrective options.
An immediate workaround is to enable Formidable’s “Use separate values” option, then use numbers and/or words without German characters.
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Edit the original PDF Form with your choice of Adobe Acrobat Form compatible apps, such as Acrobat or pdfescape.com, and change the font for each PDF field.
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1. The speed of the merge depends on several factors. Here are some options to reduce the time.
– Reduce the size of the PDF. (Optimize the PDF with Abobe Acrobat, use shrink.pdf, limit the number of fonts in the PDF)
– Suggested Option: change the Field Map Layout to NOT send the PDF attachment and place the PRO2PDF shortcode in the Email Notification to allow users to download the PDF from the email, on-demand.2. Use a font for the PDF form fields that is compatible with Romanian characters. (Browse the Font Squirrel fonts tagged as Romanian)
We are also willing to login to your installation in order to provide specific suggestions based on your use case. Complete this form to provide access credentials.
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Our Intranet Version will not send data to our server and all PDFs will be created on your local webserver. To use it, you must install PDFtk onto your server. We do not offer support for PDFtk or guarantee its current or future compatibility.
We strongly switching to our newest plugin, E2Pdf, for compliance with EU data protection and wraparound support. E2Pdf offers an optional EU server routing for compliance.
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Send them to support@formidablepro2pdf.com
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– Do not use the PRO2PDF shortcode inside a link attribute.
– Confirm the Field Map Layout’s ID is “13”.
– Change the dataset parameter to dataset=[id]
– Based on your example, the shortcode should look like this;
[formidable-download form="example" dataset=[id] layout="13"]If the above does not correct the issue you are experiencing, upload a screenshot of the following;
– On Submit message box showing the PRO2PDF shortcode.
– Top of the PRO2PDF Field Map Layout showing all settings after selecting the Formidable Form and Field Map Layout.We remain at your service.
We will need to troubleshoot your PRO2PDF template as there are no known issues with merging and formatting a date field.
Upload a screenshot of the following to this form…
1. The field map layout showing the correct and incorrect date format field mappings.
2. The Formidable form showing the properties of the date field that is not merging correctly.Alternatively, you can provide login credentials for faster service.
We remain at your service.
PRO2PDF does not have an option for zapier, our other plugin does. See here.
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All the entries will be saved automatically to the Formidable Form.
If you do not want the data to be saved, check the Do not store entries submitted from this form option in the form’s settings. See here
When using this setting, you must send the PDF as an attachment, the link shortcode will not work because there will be no saved data.
Let us know if you need any help setting up the PRO2PDF field map layout.
We remain at your service.
Timeout is the most common issue with long forms and is caused by;
- Original Filesize of the PDF
- Too many images and/or signatures
- Incorrectly mapped fields, typically radio & checkbox fields.
Let us know what issues are you having so we may begin troubleshooting.
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Your upgrade is complete. Thank you for using PRO2PDF!
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E2Pdf has built-in functionality to save the PDF anywhere on your server. That plugin would be a better fit.
The free version includes all functionality for one 1-page template so you can test (or use) it free.
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I believe PRO2PDF will work for your use case, however, not using JSON and REST.
PRO2PDF will merge Formidable Form data to a PDF and then email the PDF, and the uploaded files, as attachments to any number of recipients.
Is that the use case you described? If not, please provide additional details regarding the use case requirements.
Be sure to check out our newest PDF plugin called E2Pdf. The new plugin has tons more features, capabilities, and plugin compatibility.
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Your refund has been processed, thank you for trying PRO2PDF.
Try our newest plugin, E2Pdf. The plugin creates webforms from PDF form and visa versa. Let us know if you need any assistance.
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Sure, done! Thank you for trying PRO2PDF… did you also try our newest PDF plugin, E2Pdf?
E2Pdf is the most advanced plugin to create dynamic PDF for WordPress.
We remain at your service.
PRO2PDF offers an offline version and a different pricing structure for multi-site and unlimited versions. The top of the PRO2PDF website compares the two and suggests the newer version. However, based on your valuable feedback, we will make that more obvious before checkout.
Your refund has been issued, let us know if we can help in any way, our support is world-class.
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