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All seems to be working as expected now, please check your installation and let us know if all is okay on your screen.
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This is an issue we have not seen before in over 1000 installation.
Your server admin must install mbstring library or recompile PHP without the “–without-iconv” option (which is the normal install mode). We can do it as well if your provide root credentials to the server using this form.
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Everything looks correct with your order and it appears at least 4 pdfs have been created so far. Please verify the “Enable local PDFTK” option is not checked on the Settings tab. If confirmed, we may need to take a look at your installation to find the issue.
If you are able to provide access please complete this form, if you are not please try entering the activation key again and let us know if you receive any messages or errors and email a screenshot of the Activation Forms tab to support AT formidablepro2pdf DOT com.
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We’ve seen this happen on reinstallations and when the activation key expires. What is your order number?
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Thank you for using the plugin, we appreciate you.
We would be delighted to assist, please complete this form to have a customization offer sent to you. If you need to email us, send to support AT formidablepro2pdf DOT com.
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We use the following methods “to preload an existing template/field map”;
1. Enable automated layout creation for new field maps – checkbox found on the Settings tab.
2. With an existing Field Map Layout open, click the “Duplicate this field map” button at the bottom of the layout. Then, select the new layout from the “Field Map to use” dropdown and change the “Select PDF file to work with” to the new PDF form.Q. “I’ve setup the form the for the A and B; however, the blank fields overwrite the content. How do you handle this?”
A. We use the following methods to populate conditional data;
1. Add overlapping PDF fields for both A and B options then map them to the Formidable form field. So if data for A is entered, A’s PDF field(s) populate with A’s data, and the same for B, without ‘overwriting the content’.
2. Add hidden text calculation fields for each PDF merge field, then map then hidden field(s) to the PDF fields.We can provide more support instructions to complete any of the above, or we can provide a quote for paid support using this form.
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Are you able to Export the PDF from the plugin’s admin screen? If yes, then be sure to delete all other field map layouts that are related to the same form if they are not in use. Or you must uncheck the “Attach file to Email notifications” option on the other field maps to prevent errors.
The plugin will attempt to email ALL PDFs where the Formidable Form is mapped in a layout with the “Attach file to Email notifications” option checked.
Let us know if the above information corrects the email issue as we remain at your service.
When using the Repeatable (separate fields) you do not need to map fields beyond the first set. So if you have pdf fields named Fname1 Fname2 Fname3… you only need to map Fname1 and the rest will just fill in based on the field names with numbers.
Is it possible for you to sent the PDF form to support AT formidablepro2pdf DOT com? We’d like to double-check the Cyrillic issue as well as the repeatable fields.
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No, 70+ fields are not an issue. 350+ fields could be an issue.
Try unchecking the “Enable field previews in the Field Map Designer” setting under the Settings tab.
If that does not help, please elaborate on your issue “web browser seems not to appreciate this while processing the file”… What is the browser or PDF doing?
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There is a known issue with Slovak characters such as (ľšžýáíéäšďčňô), however, we have not heard of any issues with Cyrillic characters. Although the issue may be with Cyrillic characters as well, you can try changing the font to see if they fixes the issue. If a font change does not work, the plugin may not be currently compatible with Cyrillic.
Regarding the repeatable fields, we would need to see a screen shot of the Field Map Layout to determine the issue, or complete this form and will take a look at the issue.
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You’ll need to clear the password from the W_Fiche_client_V2-5 PP psw.pdf file, it is causing an error. Let us know when the password is removed and we will continue testing the file.
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This plugin merges Formidable Form data into PDF Forms by allowing admin users to create field map layouts.
To use the plugin, you’ll need a Formidable Form and a PDF Form, then you’ll create a field map layout that maps Formidable fields to the PDF fields. Once the field map layout is created, data may be merged to the PDF Form using a shortcode.
The plugin installs a demo Formidable Form, PDF Form and Field Map Layout which may be used/tested immediately after data is entered into the Formidable Form. Here’s a video of the website demo.
Let us know if you need help creating your field map layout or merging the data, as we remain at your service.
FYI! If the shortcode is being used on a page or post, you must paste the shortcode into a Formidable View, then put the view’s shortcode where you need the link.
Let us know if this was the case. We remain at your service.
That’s not a problem that we have experienced in the past. If possible, please complete this form to provide access to your installation for direct troubleshooting. If not possible, can you confirm the issue is related to your theme by testing with the Twenty Sixteen theme?
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Change dataset=”702″ to dataset=[id]
That’s it!
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The plugin is a ‘service’ that would need to be renewed each year, or, you can install PDFtk on your server to use the plugin without premium support. FYI: Local installation of PDFtk does not allow for images or signatures to be merged to PDFs.
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Unbelievable! We apologize for the delay in answering your request, we are not sure why this was sent to spam, however, we have found and fix the support request message.
You’ll need to use the field name ‘guides’ that are provided to you when you choose the “Address” format…
FOR U.S. and OTHER ADDRESS
[line1]
[line2]
[city] [state] [zip]FOR INTERNATIONAL
[line1]
[line2]
[city] [state] [zip]
[country]In the future, if you do not receive a response within 12hrs please send an email to support AT formidablepro2pdf DOT com for immediate attention.
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The plugin is designed for Admin users only. By default, other users including non-users can download PDF’s, however, the plugin’s admin and setup screens is for admin users only.
We are sending your request to our senior developer to see if we may be able to provide access to other user roles and will update you again soon.
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Usual checkbox/radio button issues;
– Field Values must be Identical (We suggest copy/paste)
– PDF Field Names cannot contain special charecters
– Formidable Checkbox fields should not be mapped to PDF Radio ButtonsIf all the above is confirmed to be correct, we would need to see screenshot of the PDF Form Field Values, the Formidable Form Field Values, as well as the field map layout showing the mapped radio button(s).
Or, complete this form and we’ll be happy to login and find/fix the issue.
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We are checking into this issue, which is not one we have seen before… We will update you again as soon as we have more information.
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Thank you for your explanation and patience! Our apologies for the inconvenience, the issue has been resolved and tested. All works as expected, now, thanks to you!
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We just tested the upgrade form by changing “Select Your Current Plan” to 1-SITE 10-FORMS and selecting the option Upgrade to (1 SITE | 40 FORMS) and the amount shows $15, which is correct.
If you are unable to see the same results, please use this form to manually upgrade your key.
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Yes, you should just be charged the difference. What is your current plan and what plan are you upgrading to?
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After selecting the Field Map Layout scroll to the bottom and click the button labeled “Delete Entire Map”, then confirm twice.
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Issue appears to be resolved. There were several incomplete and/or non-working field map layouts for the same form that were causing an error when the plugin tried to create and attach them. The plugin will create and attach ALL field map layouts where the “Email Notification” function is set to YES.
We deleted all the unused field map layouts and tested the form without error. Take a look and let us know what you find. We remain at your service.