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Unbelievable! We apologize for the delay in answering your request, we are not sure why this was sent to spam, however, we have found and fix the support request message.
You’ll need to use the field name ‘guides’ that are provided to you when you choose the “Address” format…
FOR U.S. and OTHER ADDRESS
[line1]
[line2]
[city] [state] [zip]FOR INTERNATIONAL
[line1]
[line2]
[city] [state] [zip]
[country]In the future, if you do not receive a response within 12hrs please send an email to support AT formidablepro2pdf DOT com for immediate attention.
We remain at your service.
The plugin is designed for Admin users only. By default, other users including non-users can download PDF’s, however, the plugin’s admin and setup screens is for admin users only.
We are sending your request to our senior developer to see if we may be able to provide access to other user roles and will update you again soon.
We remain at your service.
Usual checkbox/radio button issues;
– Field Values must be Identical (We suggest copy/paste)
– PDF Field Names cannot contain special charecters
– Formidable Checkbox fields should not be mapped to PDF Radio ButtonsIf all the above is confirmed to be correct, we would need to see screenshot of the PDF Form Field Values, the Formidable Form Field Values, as well as the field map layout showing the mapped radio button(s).
Or, complete this form and we’ll be happy to login and find/fix the issue.
We remain at your service.
We are checking into this issue, which is not one we have seen before… We will update you again as soon as we have more information.
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Thank you for your explanation and patience! Our apologies for the inconvenience, the issue has been resolved and tested. All works as expected, now, thanks to you!
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We just tested the upgrade form by changing “Select Your Current Plan” to 1-SITE 10-FORMS and selecting the option Upgrade to (1 SITE | 40 FORMS) and the amount shows $15, which is correct.
If you are unable to see the same results, please use this form to manually upgrade your key.
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Yes, you should just be charged the difference. What is your current plan and what plan are you upgrading to?
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After selecting the Field Map Layout scroll to the bottom and click the button labeled “Delete Entire Map”, then confirm twice.
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Issue appears to be resolved. There were several incomplete and/or non-working field map layouts for the same form that were causing an error when the plugin tried to create and attach them. The plugin will create and attach ALL field map layouts where the “Email Notification” function is set to YES.
We deleted all the unused field map layouts and tested the form without error. Take a look and let us know what you find. We remain at your service.
– Was the plugin working with the free or trial version?
We have not seen this error in the past, complete this form and we’ll take a look at the installation. If not possible, then send a screenshot of the plugin’s SETTINGS tab.
We remain at your service.
Create both Field Map Layouts mapping to the same PDF form, then, use the “Second Dataset” function on the Plugin’s Field Map Layout page to generated a link which will combine two ‘Forms’ into the one PDF form.
NOTE: The “Second Dataset” function will not email the merged pdf, instead you’ll need to email a link using the shortcode provided by the second dataset function.
Let us know if you need additional assistance using the second dataset function as we remain at your service.
Sounds like you have another Field Map Layout for that form that is not working correctly. Take a look at this support thread to correct the issue, or use this form to provide access. The email for the account is presidente AT aircrew.
We remain at your service.
No, the shortcode requires an EntryID. You may use Lookup or Dynamic fields or add a hidden field with the EntryID to the view’s form.
If you need assistance with adding the original form’s entryID to the view’s form, please complete this form, we’ll take a look and provide specific options.
We remain at your service.
If the view is not the from that the PDF is populating from, then change [id] to [123] where 123 is the field ID of the common field that contains the correct EntryID from the “frmproapplication38” form.
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What is your order number?
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– Make sure the field names do not have any special characters.
– Make sure the radio group field names match and the field values are exact (they are case and space sensitive)We are willing to login and fix the mapping for you, please complete this form to provide access to your installation.
Or, you can use the form above to send just the PDF file to us for further review.
We remain at your service.
Sure, we’d be happy to help. First, let’s understand your specific need;
1. Are users logged in to WordPress?
2. How many different PDFs will each user be able to re-download/re-print?
3. Is there currently a page on the site that users will access to re-download/re-print
4. Do admin users have a need to download/print any of the user’s PDFs?Add a Formidable upload field to your form and map it to a PDF text field placed and sized where you need the barcode to appear on the PDF document. The uploaded image will merge to the PDF.
Let us know if you need additional assistance.
We remain at your service.
PDFs are not ‘stored’ they are created when the link is clicked, then the PDF may be saved wherever the user decides. PDFs can be also be recreated at anytime by using the shortcode and the Formidable entryID for the user’s entry.
Let us know if you need more assistance setting up the shortcode to recreate PDFs.
We remain at your service.
Yes, there are a lot of users who use the plugin for a pay-per-document service, including us. However, this is not ‘built-in’ to the plugin, it’s something you must create with Formidable and it’s payment gateways, and then use the plugin’s shortcodes to provide preview documents as well as pay-per-view documents after a user has paid.
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Filenames of the downloaded PDF may only be changed from the plugin’s “Export” tab. Change the text box marked “PDF file name in e-mails:”.
This setting is static and does not recognize Formidable field shortcodes.
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By the way; the current record is also without quotes, like this…
[formidable-download form=”frmproapplication38″ dataset=[id] layout=”1016″ inline=1]Almost had it by using the field id, but you must remove the quotes.
[formidable-download form=”frmproapplication38″ dataset=[2060] layout=”1016″ inline=1]We remain at your service.
The plugin is not compatible with LiveCycle form fields. However, if the barcode is static, you could print a blank form – with the barcode – to a PDF file, then upload to PDFEscape and create the PDF form with the barcode as a static image on the page.
If the barcode is dynamic, then it may be possible to upload an image to the Formidable form and then merge the image to the PDF form…
Let us know if the above is helpful or you need further assistance with this issue. We remain at your service.
We can only think of two reasons this may occur; 1) Missing forms are marked as “draft” not “published”, 2) There is one or more forms with special characters in the form name causing the dropdown list creation to fail.
If the above reasons are not present, we will need to take a look as this is not an issue we have seen in the past. Please use this form to provide access to the site.
We remain at your service.