Cannot Generate PDF to attach to email

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 11 months ago.

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  • #9822 Reply

    Ryan Sheridan

    Hi,

    I instead of receiving a PDF of my form attached to my email, I get the following error as an attached text file:

    There was an error generating the PDF file. Your server wasn't able to upload PDF file: couldn't open file "" 

    My other forms work just fine, not sure how to resolve this issue. Any help you could provide would be much appreciated.

    Ryan

    #9826 Reply

    admin
    Keymaster

    Open all unused, test, and failed Field Map Layout and change “Attach file to Email notifications” to “NO” then click “Save Field Map”.

    Or – – it’s better to delete all unused, test, and failed “Field Map Layouts” that are associated with the Formidable Form.

    To delete all unused, test, and failed “Field Map Layouts”;
    1. Select the “Select the form to export data from:”
    2. Select the “Field Map to use:”
    3. Scroll to the bottom of the field mappings and click “DELETE ENTIRE FIELD MAP”, and confirm the action.
    4. Repeat until all unused, test, and failed “Field Map Layouts” are deleted.

    Then test and let us know the outcome while we remain at your service.

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