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What is your PRO2PDF order number?
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Thank you for letting us know about the download, we will correct the server version.
The “Free” version does not have all features unlocked and is not for 30 days, it’s free to use for as long as needed.
The $2 version has all features unlocked and is limited to 30 days. If the plugin does not work for you, you may request a full refund.
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Yes, you can use the download parameter to download automatically, or the inline parameter to open in a separate browser tab OnClick.
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Yes, use the “Flatten” option when setting up the layout, or the shortcode’s “Flatten” parameter.
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We strongly suggest that you delete the unused layouts or disable the email attachment option to avoid attachment issues with the correct layout.
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After reviewing your installation and testing the plugin we were unable to find any issues, until we took a closer look at your PDF form and discovered that all the fields were set to a font color of “white”…
lol… all is working as expected, see here.
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Upload the original PDF form using this form for further evaluation.
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May be a font issue, which font are you using in the PDF?
May be a shortcode issue, does the plugin export PDF’s correctly from the EXPORT tab after selecting form, dataset, and layout?
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You would need to purchase the intranet version to use the plugin offline.
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Does your server have access to the internet or is it an intranet?
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You MUST have PDFtk installed on the local server, and, from the plugin’s SETTINGS tab; you must check the option “Enable local PDFTK”.
Confirm the above is correct on your server.
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The issue is arising from the “Postmark (Official)” wp_mail replacement plugin. When the plugin is deactivated the form submits without error and the PDF is attached to the email, when the plugin is active the form submit results in a 500 error.
If you must use the “Postmark (Official)” plugin a work around would be to add the PRO2PDF shortcode to the email body to allow the user to click-to-download the PDF form.
Shortcode to Use in Email Body: [formidable-download form=”contact3″ dataset=[id] layout=”1006″ title=”Download”]We remain at your service.
Yes, we are the same team on Fiverr. We are not accepting Fiverr gigs at this time however complete this form and we’ll help you from this support site. Be sure to include your Fiverr user name so we may reference the previous gig.
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What is your order number? Or, use this form to send us your Activation Key.
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The issue was within Formidable Forms, caused by using a variable in the option “Yes – Customer & [first_name] will receive emails w/attached forms.“, we changed the conditional logic to NOT EQUAL TO “No – I prefer the extra work of downloading them.” and all works as expected.
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Apologies! Missed this part of your message “I know that my email is working as I have another form that sends me email each time an entry is made.”
We’ll login, take a look, and get back to you soon.
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Thank you for the clarification, we had not receive your support request form by email, however, did find the request in the form’s entries…
Based on the description of your issue it sounds like a question for the great team at Formidable Forms. Once the email is sent and received the PDF should be attached as expected.
Take a look at this support thread before entering a support ticket with Formidable, it may solve your issue.
Let us know if you experience any issues with PRO2PDF. We remain at your service.
Regarding: “the upload file link would not take my file. I uploaded it to the media folder in wp and left a link to it in the submission. I forgot to add….”
The PDF form MUST be uploaded to the PRO2PDF plugin from the EXPORT tab, there are no other options, it must work. If the PDF form is too large (more than 4mb) you’ll need to shrink the form.
Regarding the 1,2,3,4 list above, what you are describing, or are you requesting support?
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We agree, thanks for reaching out. Sounds like you may have a couple of different issues going on… It would be fastest if you provide access to your installation so that we may be specific with our assistance.
If possible, complete this form to provide access.
If not possible, let’s start with the following…
. Screenshot of the entire PRO2PDF Export screen with the Form/Dataset/Layout selected, be sure to include at least two field mappings.
. Screenshot of the plugin’s shortcode in the Formidable form’s “On Submit Message Box”.
. Email the PDF Form to support AT formidablepro2pdf DOT comWe remain at your service.
Try this…
1) Check for any other field map layouts using the same form and make sure they too have the same field selected as the dataset name.
…. if that doesn’t work…
2) Try deleting the mapping for the field that you want to use as the dataset name, save the field map layout, then add the field mapping back to the layout and select it as the dataset name.
Let us know the result. We remain at your service.
Thank you for providing the screenshots, we have corrected the account. Let us know if you have any further issues.
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Name each PDF Radio option in a group the same, but you must change each PDF “Radio Button Choice” (also known as “Export Value” for checkboxes) exactly the same as their corresponding Formidable Radio Button Option value.
Upload your PDF and provide the URL to the web form here if you still need help so we can be more specific to your form.
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The PRO2PDF plugin message you are receiving is telling you that you must install the Formidable Forms plugin, PRO2PDF is a third-party add-on to Formidable Forms. Install the Formidable Forms plugin from the WP plugins page to use PRO2PDF.
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What is your PRO2PDF order number?
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Simply purchase a new 1 SITE | 2 FORMS license.
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