PDF Fields not being populated

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This topic contains 6 replies, has 2 voices, and was last updated by  admin 9 months, 4 weeks ago.

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  • #17383 Reply

    theben
    Participant

    Hi There,

    I am experiencing a bit of a problem with the plugin.
    I created the pdf document in PDFescape and uploaded it successfully.
    All the fields have been mapped correctly, however; the pdf gets generated without the values that were entered on the form.

    #17384 Reply

    admin
    Keymaster

    May be a font issue, which font are you using in the PDF?

    May be a shortcode issue, does the plugin export PDF’s correctly from the EXPORT tab after selecting form, dataset, and layout?

    We remain at your service.

    #17388 Reply

    theben
    Participant

    I am using the Verdana font on the PDF, the text on the PDF is not the issue. The issue is the text that is supposed to be retrieved from the form entries.

    The Plugin does export the pdf, however the fields that should contain the form entries appear blank.
    Please see a sample of the form that gets exported on the link below.

    http://www.mut.ac.za/tldc/wp-content/uploads/2017/11/2017-MUT-TLDC-registration-invoice.pdf

    #17389 Reply

    admin
    Keymaster

    Upload the original PDF form using this form for further evaluation.

    We remain at your service.

    #17392 Reply

    theben
    Participant

    Hi there,

    The form has been uploaded. Any update on this?

    #17393 Reply

    admin
    Keymaster

    After reviewing your installation and testing the plugin we were unable to find any issues, until we took a closer look at your PDF form and discovered that all the fields were set to a font color of “white”…

    lol… all is working as expected, see here.

    We remain at your service.

    #17394 Reply

    admin
    Keymaster

    We strongly suggest that you delete the unused layouts or disable the email attachment option to avoid attachment issues with the correct layout.

    We remain at your service.

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