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Urgent Support Request

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  • #17371 Reply

    Hi there,

    I have a form mapped and active here: (pardon the design)

    I’m getting a 500 error when it’s completed. I thought the issue might be with ajax but I just can’t get past it. Any ideas? Happy to give you a login if you need it?

    Site URL:
    Plugin folder: formidablepro-2-pdf
    PHP version: 5.6.32
    WP version: 4.8.3
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: Linux 3.10.0-427.36.1.lve1.4.40.el7.x86_64 #1 SMP Thu Mar 9 05:49:24 EST 2017 x86_64 x86_64 x86_64 GNU/Linux
    CURL: 7.55.1
    CURL error: No
    CURL test: Yes
    PHP Extensions: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, ftp, gd, gettext, iconv, imap, intl, json, exif, mcrypt, mssql, mysqlnd, mysql, mysqli, PDO, pdo_dblib, pdo_mysql, pdo_sqlite, Phar, posix, pspell, SimpleXML, soap, sockets, sqlite3, tidy, tokenizer, xml, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend Guard Loader, Zend OPcache
    Plugins: VC_Modal_Popup/Modal_Popup_for_VC.php, code-snippets/code-snippets.php, duplicate-page/duplicatepage.php, formidable-api/formidable-api.php, formidable-bootstrap/formidable-bootstrap.php, formidable-google-spreadsheet/formidable-google-spreadsheet.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, js_composer_salient/js_composer.php, postmark-approved-wordpress-plugin/postmark.php, svg-support/svg-support.php, thrive-visual-editor/thrive-visual-editor.php, ts-visual-composer-extend/ts-visual-composer-extend.php, wpmudev-updates/update-notifications.php

    /home/solutio2/public_html/affinity2/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
    /home/solutio2/public_html/affinity2/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
    /home/solutio2/public_html/affinity2/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
    /home/solutio2/public_html/affinity2/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
    /tmp is writable: Yes
    /tmp can have files: Yes
    /tmp write successful: Yes
    /tmp delete successful: Yes
    /home/solutio2/public_html/affinity2/wp-content/uploads/fpropdf-forms is writable: Yes
    /home/solutio2/public_html/affinity2/wp-content/uploads/fpropdf-forms can have files: Yes
    /home/solutio2/public_html/affinity2/wp-content/uploads/fpropdf-forms write successful: Yes
    /home/solutio2/public_html/affinity2/wp-content/uploads/fpropdf-forms delete successful: Yes

    #17372 Reply

    The issue is arising from the “Postmark (Official)” wp_mail replacement plugin. When the plugin is deactivated the form submits without error and the PDF is attached to the email, when the plugin is active the form submit results in a 500 error.

    If you must use the “Postmark (Official)” plugin a work around would be to add the PRO2PDF shortcode to the email body to allow the user to click-to-download the PDF form.
    Shortcode to Use in Email Body: [formidable-download form=”contact3″ dataset=[id] layout=”1006″ title=”Download”]

    We remain at your service.

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