Forum Replies Created

Viewing 20 posts - 1 through 20 (of 20 total)
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  • in reply to: PDF source can’t be loaded #55914
    admin2
    Keymaster

    Hello,

    We currently see that the demo is working fine on your website. Were the PDFs working before?

    If not, could you please double-check that you are using the correct shortcodes? Also, does the issue persist if you try using a different PDF source?

    If the problem continues with another PDF, unfortunately, we will need to investigate the issue directly on your side. If that is acceptable to you, please submit the current form.

    in reply to: Problems generating PDF file #50440
    admin2
    Keymaster

    Hello,

    3.19 is the latest version. Please consider adding the following line, as it seems to have been incorrectly converted in the previous message:

    if (!defined('FPROPDF_SERVER')) {
    define('FPROPDF_SERVER', 'https://api2.formidablepro2pdf.com');
    }

    or

    if (!defined('FPROPDF_SERVER')) {
    define('FPROPDF_SERVER', 'http://api2.formidablepro2pdf.com');
    }

    If that still doesn’t resolve the issue, it appears that your server’s firewall may be blocking outgoing connections or the domain cannot be resolved. Unfortunatley, to investigate further, we will need FTP access – at least to the FormidablePro2PDF plugin folder – to perform the necessary tests.

    • This reply was modified 1 month ago by admin2.
    • This reply was modified 1 month ago by admin2.
    in reply to: Activation Code not working #49326
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Error 01/01/1970 #49325
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Failed to load PDF #49324
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Failed to load PDF document. #49323
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Unsupported File or damaged #49322
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Activationcode does not work suddenly on one site #49321
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Renewed license but key not available. #49319
    admin2
    Keymaster

    Hi,

    If License Key was renewed, the same License Key must be valid. Do you still have issues with the old License Key? Can you recheck please now if you still have issues? We had an issue with License Key validation.

    in reply to: BUG no actived site #49318
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Formidable PRO2PDF Website Down #49317
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: Failed to Load PDF Document #49316
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    in reply to: PHP 8 Support #48806
    admin2
    Keymaster

    Hi,

    You need to update the plugin to the latest 3.11 version:

    https://www.formidablepro2pdf.com/formidablepro-2-pdf.zip

    P.S. Please remember that you have a custom plugin path, so plugin activation/deactivation could be required or an update must be completed via FTP.

    admin2
    Keymaster

    Hi,

    Try please to increase max_input_vars PHP setting and see if it solve the problem.

    We remain at your service.

    in reply to: 3.09 – Authenticated (Admin+) SQL Injection vulnerability #48626
    admin2
    Keymaster

    Hi,

    Please download and update the plugin manually until the update will not be available at WordPress.org:

    https://www.formidablepro2pdf.com/formidablepro-2-pdf.zip

    Let us know please if it will be any issues after the update. Sorry for the delay and inconvenience.

    We remain at your service.

    in reply to: SQL Injection vulnerability #48625
    admin2
    Keymaster

    Hi,

    Please download and update the plugin manually until the update will not be available at WordPress.org:

    https://www.formidablepro2pdf.com/formidablepro-2-pdf.zip

    Let us know please if it will be any issues after the update. Sorry for the delay and inconvenience.

    We remain at your service.

    admin2
    Keymaster

    Hi,

    Please download and update the plugin manually until the update will not be available at WordPress.org:

    https://www.formidablepro2pdf.com/formidablepro-2-pdf.zip

    Let us know please if it will be any issues after the update.

    We remain at your service.

    admin2
    Keymaster

    Hi,

    Please download and update the plugin manually until the update will not be available at WordPress.org:

    https://www.formidablepro2pdf.com/formidablepro-2-pdf.zip

    Let us know please if it will be any issues after the update.

    We remain at your service.

    • This reply was modified 2 years, 4 months ago by admin2.
    in reply to: Merge not working #20176
    admin2
    Keymaster

    Hi,

    Check please if iconv or mbstring is installed.

    We remain at your service.

    in reply to: Signature image quality #19471
    admin2
    Keymaster

    Hi.

    You can try to use ‘fpro2pdf_sig_output_options’ filter at functions.php where ‘nrtzvr’ is the field key of signature:

    add_filter( 'fpro2pdf_sig_output_options', 'fpro2pdf_sig_output_options_func', 10, 2);
    function fpro2pdf_sig_output_options_func( $options, $field ) {
        if ($field == 'nrtzvr')  {
             $options['penWidth'] = 2;
       }
      return $options;
      }
    • This reply was modified 6 years, 11 months ago by admin2.
    • This reply was modified 6 years, 11 months ago by admin2.
Viewing 20 posts - 1 through 20 (of 20 total)