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Failed to Load PDF Document

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  • #49309 Reply
    Reinaldo Gonzalez


    I’m having issues with the PDF files created with the plugin. I get the error Failed to Load Document if I open it directly from the email. If I download the PDF and try to open it with Adobe, it gives me the error: ”

    Adobe could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decode)”

    I was able to work until a few minutes ago. It happens with any file created with your plugin, even the ones created yesterday, a week ago, or a month ago.

    We haven’t changed anything on our end.

    Please advise. This is urgent since we depend greatly on the documents we create with your plugin.


    #49316 Reply


    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

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