- This topic has 1 reply, 2 voices, and was last updated 1 year, 3 months ago by admin2.
-
AuthorPosts
-
Reinaldo GonzalezParticipant
Hi,
I’m having issues with the PDF files created with the plugin. I get the error Failed to Load Document if I open it directly from the email. If I download the PDF and try to open it with Adobe, it gives me the error: ”
Adobe could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decode)”
I was able to work until a few minutes ago. It happens with any file created with your plugin, even the ones created yesterday, a week ago, or a month ago.
We haven’t changed anything on our end.
Please advise. This is urgent since we depend greatly on the documents we create with your plugin.
Thanks,
Reinaldo.admin2KeymasterHi,
We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?
-
AuthorPosts