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Failed to load PDF document.

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  • #49299 Reply

    We are encountering an issue with a form on our website that has a PDF being emailed to us. The problem is that the file size of the form is only 1kb, and when we attempt to open it, we receive the following error message.

    “Error: Failed to load PDF document.”

    Could you kindly provide suggestions or guidance on how to resolve this matter? We appreciate any assistance you can offer.

    Thank you for your attention to this matter.

    #49304 Reply
    Galen Bond

    seemingly the same thing has just started happening on all m sites across different servers. Looking forward to any tips on how to resolve this!

    #49323 Reply


    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

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