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Unsupported File or damaged

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Viewing 18 posts - 1 through 18 (of 18 total)
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  • #49303 Reply
    Galen Bond
    Participant

    Hello,

    Yesterday, all was fine. No changes to the site etc. Today, no PDFs will generate with out the error stating the file type is unsupported, or the file has been damaged. I checked this on a few different sites I have this running on, all with different configurations, different versions of WP etc, and across different servers even.. suddenly, none will produce usable PDF’s… please let me know what I can do do resolve this

    #49305 Reply
    Galen Bond
    Participant

    I have a paid unlimited licence.

    #49306 Reply
    Cary Chandler
    Guest

    Galen,

    This has been reported as early as 7 hours ago and no update. This response time is completely unacceptable. I am hoping they will address the issue soon.

    #49307 Reply
    Galen Bond
    Participant

    The only similarity between configurations across sites/servers that are now not working, is they all have PHP 7.4.33 I dont actually know if that was updated recently or not, however, two servers ae managed by different companies (in different countries) so I expect it unlikely they both happen to have seen an update the same night to the exact same version. Otherwise, nothing I see on my end points to an issue I have inadvertently created. Does F2PDF use its own server (such as AWS or similar) to process or is it all on the host server? desperate for a solution.

    #49308 Reply
    Steve
    Guest

    They use a website to drive the conversions and that website appears to be down. This cripples my business as well.

    #49310 Reply
    Reinaldo Gonzalez
    Participant

    I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I open it directly from the email. If I download the PDF and try to open it with Adobe, it gives me the error:

    “Adobe could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)”

    I was able to work until a few minutes ago. It happens with any file created with your plugin, even the ones created yesterday, a week ago, or a month ago.

    We haven’t changed anything on our end.

    Please advise. This is urgent since we depend significantly on the documents we create with your plugin.

    #49311 Reply
    Reinaldo Gonzalez
    Participant

    Correction: It happens only with files created today.

    #49312 Reply
    Cary Chandler
    Guest

    Reinaldo,

    As Galen has pointed out, there is a website that is down! It has been down for approximately 9 and 1/2 hours which is very unfortunate for all of us depending on this service. The developer is not responding to any support requests. We are all in a holding pattern until they recognize that something is wrong. We hope that they have some form of alerting service that notifies them.

    #49313 Reply
    sbrown
    Participant

    We’re having the same issue; this is highly problematic.

    • This reply was modified 8 months, 2 weeks ago by sbrown.
    #49322 Reply
    admin2
    Keymaster

    Hi,

    We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?

    #49328 Reply
    Reinaldo Gonzalez
    Participant

    The issue has been resolved with downloaded files but hasn’t been solved when opening a file attached to an email (preview). It says, “Failed to load PDF document”.

    #49329 Reply
    Cary Chandler
    Guest

    Our files are now downloading. Everything appears to be fine on our end.

    #49338 Reply
    Larry
    Participant

    i still have issues 🙁
    how to fix?

    i updated FF and Fpro2pdf, still not working

    #49366 Reply
    Sebastian
    Guest

    Hey there,
    I’m having this exact issue with one of three email-attachments. Is there anything I can do?

    #49372 Reply
    Reinaldo
    Guest

    I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I try to open the PDF attached to an email.

    #49373 Reply
    Reinaldo Gonzalez
    Participant

    I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I try to open the PDF attached to an email.

    #49386 Reply
    Kate
    Guest

    Same issue here – I get the error Failed to Load Document if I try to open the generated PDF and new field mapping won’t save. Can support look into this issue ASAP – it is impacting business operations

    #49537 Reply
    artdept
    Participant

    Has anyone been able to figure out a fix for this, or been able to get in touch with the “premium support” team?

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