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Hello,
Yesterday, all was fine. No changes to the site etc. Today, no PDFs will generate with out the error stating the file type is unsupported, or the file has been damaged. I checked this on a few different sites I have this running on, all with different configurations, different versions of WP etc, and across different servers even.. suddenly, none will produce usable PDF’s… please let me know what I can do do resolve this
Galen,
This has been reported as early as 7 hours ago and no update. This response time is completely unacceptable. I am hoping they will address the issue soon.
They use a website to drive the conversions and that website appears to be down. This cripples my business as well.
I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I open it directly from the email. If I download the PDF and try to open it with Adobe, it gives me the error:
“Adobe could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)”
I was able to work until a few minutes ago. It happens with any file created with your plugin, even the ones created yesterday, a week ago, or a month ago.
We haven’t changed anything on our end.
Please advise. This is urgent since we depend significantly on the documents we create with your plugin.
Correction: It happens only with files created today.
Reinaldo,
As Galen has pointed out, there is a website that is down! It has been down for approximately 9 and 1/2 hours which is very unfortunate for all of us depending on this service. The developer is not responding to any support requests. We are all in a holding pattern until they recognize that something is wrong. We hope that they have some form of alerting service that notifies them.
Hi,
We are sorry for the inconvenience. We could detect the issue on our side while the License Key validation. Can you please recheck if the issue still appears?
The issue has been resolved with downloaded files but hasn’t been solved when opening a file attached to an email (preview). It says, “Failed to load PDF document”.
Our files are now downloading. Everything appears to be fine on our end.
i still have issues 🙁
how to fix?i updated FF and Fpro2pdf, still not working
Hey there,
I’m having this exact issue with one of three email-attachments. Is there anything I can do?I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I try to open the PDF attached to an email.
I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I try to open the PDF attached to an email.
Same issue here – I get the error Failed to Load Document if I try to open the generated PDF and new field mapping won’t save. Can support look into this issue ASAP – it is impacting business operations
Has anyone been able to figure out a fix for this, or been able to get in touch with the “premium support” team?