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Viewing 25 posts - 1,326 through 1,350 (of 2,496 total)
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  • in reply to: Split: Signature not Inserting into PDF #15982
    admin
    Keymaster

    This support request has been moved to this new thread…

    in reply to: Split: Signature not Inserting into PDF #15974
    admin
    Keymaster

    The paid version of the plugin is required to merge signatures and images.

    Select “Signature” from the Format dropdown on the field map layout.

    We remain at your service.

    in reply to: Split: Signature not Inserting into PDF #15968
    admin
    Keymaster

    The server must have internet access to merge signatures. Local or intranet installs will not merge signatures or images.

    We remain at your service.

    in reply to: PDF File Direct to Spam Message #15966
    admin
    Keymaster

    That will be an issue with your email, hosting, and/or domain. Try using a SMTP plugin rather than WP to send your site’s emails.

    We remain at your service.

    in reply to: Split: Signature not Inserting into PDF #15954
    admin
    Keymaster

    If you tried everything in this support thread then we may need to take a look at your installation to find the issue. Complete this form to provide access, or send a screenshot of the complete field map layout with the form, dataset, and layout selected, and a screenshot of the Formidable entries page showing the signature.

    We remain at your service.

    in reply to: Payment locked #15950
    admin
    Keymaster

    We’ve tested the no account paypal method and all worked as expected. Try a different browser, make sure the address matches the credit card billing info, and if you are still experiencing an issue, then make a direct payment to support AT formidablepro2pdf DOT com and send us an email with your contact info to setup an account manually.

    We remain at your service.

    in reply to: 2nd Form Failed to load PDF? #15948
    admin
    Keymaster

    Confirm the PDF file name does not contain any special characters, commas, or periods and upload to PRO2PDF again. Also, make sure the PDF is not more than 6MB.

    If you are still experiencing an issue, then complete this form so we may take a look at your installation, or email the PDF to support AT formidablepro2pdf DOT com.

    We remain at your service.

    admin
    Keymaster

    Formidable signature is an add-on plugin offered by Formidable Forms.

    We remain at your service.

    in reply to: Send PDF to this Email "CONDITIONAL LOGIC" #15927
    admin
    Keymaster

    Any conditional logic would need to be placed in the Formidable Form or it’s Email Action(s), our plugin does not allow for conditional logic.

    Let us know specifically what you would like to do and we’ll be happy to provide assistance.

    We remain at your service.

    in reply to: Presale Question #15917
    admin
    Keymaster

    No, the plugin will not merge different PDF Forms into one PDF file. users would need to create the desired PDF, then merge the data to the PDF. You are also able to create different versions of PDFs, then dynamically select which version to merge to the data to.

    We remain at your service.

    in reply to: Address Format and Calculations #15909
    admin
    Keymaster

    Glad you are seeing your way through, let us know if we can help. We remain at your service.

    in reply to: Address Format and Calculations #15901
    admin
    Keymaster

    Formidable’s Address field requires “Address” to be selected in the Format dropdown field on the field map. Depending on how the PDF address fields are laid out, you may need to map the address field more than once to fill all the PDF forms.

    All number calculations must be done in Formidable using hidden fields then merged to the PDF, there is no way to run the number fields without using PDF javascript, which we do not support.

    We remain at your service.

    in reply to: Does the $25/year package work for up to 10 websites? #15893
    admin
    Keymaster

    Not exactly, but you can mix/match the 1-Site | 10 Forms to be 6-Sites | 5-Forms… so it’s 11 total of whatever you need. Use this forum to request a change to your subscription.

    We remain at your service.

    in reply to: Signature not displaying #15890
    admin
    Keymaster

    At this point you’ll need to disable all plugins except the Formidable plugins, and also disable any custom code specific to Formidable to troubleshoot the issue as we have no known issues with merging signatures.

    Let us know if/which plugin is causing the issue. We remain at your service.

    If you are unable to find a conflict please complete this form, we’ll need FTP access as well as WP admin access to find the issue.

    in reply to: Signature not displaying #15888
    admin
    Keymaster

    That is the current version. Does the signature show up on the Formidable Entries page?

    We remain at your service.

    in reply to: Signature not displaying #15886
    admin
    Keymaster

    Which version of PRO2PDF is listed in your WP Plugins tab?

    We remain at your service.

    in reply to: Signature not displaying #15883
    admin
    Keymaster

    Type-in has been verified to work in the most recent version. Make sure you are using the latest version of PRO2PDF, once verified, if the Type-in method still doesn’t work, copy the “Under the Hood” tab and paste it here. Also, verify the Type-in is showing up on Formidable’s Entries page, if it’s not, you’ll need to enter a support request with Formidable Forms.

    We remain at your service.

    in reply to: Signature not displaying #15882
    admin
    Keymaster

    Type-in has been verified to work in the most recent version. Make sure you are using the latest version of PRO2PDF, once verified, if the Type-in method still doesn’t work, copy the “Under the Hood” tab and paste it here. Also, verify the Type-in is showing up on Formidable’s Entries page, if it’s not, you’ll need to enter a support request with Formidable Forms.

    We remain at your service.

    in reply to: Split: Email PDF Automatically #15869
    admin
    Keymaster

    The referenced features are only available on the paid version of the plugin. If the options are disabled then you have not entered an activation key on the plugin’s Activated Forms tab.

    We remain at your service.

    in reply to: Email Notification Disabled? #15867
    admin
    Keymaster

    The referenced features are only available on the paid version of the plugin. If the options are disabled then you have not entered an activation key on the plugin’s Activated Forms tab.

    We remain at your service.

    in reply to: How to add send pdf to email textfield? #15857
    admin
    Keymaster

    If you do not collect email addresses then you’ll need to hard-code the email address into Formidable’s email notification action.

    If you want to add an email field to the form, then paste the field’s shortcode ID in the “TO” box of the email action. (See image)

    We remain at your service.

    in reply to: Split: Email PDF Automatically #15855
    admin
    Keymaster

    Formidable automatically adds an Admin Email Notification Action to all Formidable Forms. (You can change the email address by replacing the “[admin_email]” shortcode with the desired email address.)

    After creating the PRO2PDF field map, select “YES” on the “Attach file to Email notifications” dropdown field, and check the “Email Notification” box that will appear below the dropdown field. (See image) Now the PDF will be sent as an attachment to the Admin email.

    We remain at your service.

    in reply to: This isn't what I thought it was #15828
    admin
    Keymaster

    No worries! Refund has been issued.

    We remain at your service.

    in reply to: docomentation #15817
    admin
    Keymaster

    We see our plugin is finding the initialsbox fields, but there are actually NO PDF fields named “initialsbox” when you open your PDF (attached). In Acrobat and PDFEscape.com were are unable to view the textbox fields, however the fields named text14, text15, ect… do show up and are able to be mapped, see here. It appears your PDF is corrupt as the calculated full name field also has issues. It works on this test PDF merge, but not your PDF.

    We’ve mapped text15-18 to show you they work, however, we recommend deleting ALL fields from the PDF and recreating the PDF fields. We would only charge you $15 to create new PDF and mapping for you, complete this form if you’d like to hire us.

    We remain at your service.

    in reply to: Site login issues #15816
    admin
    Keymaster

    Site credentials have been sent to your email.

    We remain at your service.

Viewing 25 posts - 1,326 through 1,350 (of 2,496 total)