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Viewing 25 posts - 1,951 through 1,975 (of 2,514 total)
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  • in reply to: dataset=[id] Problem #8332
    admin
    Keymaster

    This is not an issue we’ve seen before. Please backup your field map layout TEMPLATES, then, disable, delete, and reinstall the plugin and let us know if the issue is resolved.

    We remain at your service.

    in reply to: Drop down options for PDF generation #8329
    admin
    Keymaster

    Thank you for using the plugin!
    Sure, it’s slick and easy! You can make the layout=id dynamic by using the Formidable Dropdown Field’s “Use separate values” option to provide the ID of the Field Map Layout, and pass the current entryID as a variable in the form’s redirect URL to a hidden field like this…
    http://www.yoursite.com/redirectpage/?dataset_id=%5Bid%5D
    Then, in your hidden field: [get param=dataset_id]

    Your PRO2PDF shortcode would look something like this, [formidable-download form=”oqzilp” dataset=[789] layout=[123 show=value]]
    (Where [789]=hidden field and [123]=dropdown list of PDFs with Field Map Layout ID’s as “Use separate values”.)

    We remain at your service.

    in reply to: Shortcode with [id] #8328
    admin
    Keymaster

    Thank you for using the plugin, we appreciate that you are enjoying it and finding more ways to use the shortcode!

    [id] by itself will not work in a page/post. However, you can use [id] within the shortcode inside a view, and then publish the view’s shortcode in a page or post. Then, you can pass any entry_id through the URL to the view.

    We remain at your service.

    in reply to: Error message when using our own PDF template #8310
    admin
    Keymaster

    No, Indesign does not use standard PDF fields. However, we can take a look at the file to see if it’s possible to convert the form to a standard PDF form if you upload the PDF here.

    We remain at your service.

    in reply to: Activation code #8309
    admin
    Keymaster

    Your activation code was emailed upon purchase to the email address on the account (webmaster@hdlbrokxxx.xxx.xx) and has been resent. Please check your spam folder and let us know if one or both emails were received.

    in reply to: Blank Screen #8303
    admin
    Keymaster

    Thank you for your support request, this issue was caused by the disabling of mbstring on your WP environment, and has been resolved on your server with the latest update (v2.30).

    Thank you too, for using the plugin. We remain at your service.

    in reply to: Signature not Inserting into PDF #8302
    admin
    Keymaster

    Thank you. Your support request has been sent to our senior developer. Please allow 0-3 days for an update.

    We remain at your service.

    in reply to: Blank Screen #8300
    admin
    Keymaster

    It appears the issue is being caused by one of more of the Repeatable Section Fields in your form. We’ve imported and tested your form on our server and all appears to work as expected, although this is a very large form of required fields, and numerous variables may be different from your installation to ours. Additionally, some of the required fields are causing odd errors in Formidable, which may be related or may not.

    We’ve also spent a good deal of time dissecting duplicate Field Map Layouts on your site, however, have not yet found the cause of the issue.

    Could you assist us in troubleshooting by creating a simpler version of one repeating section form and map it to your form to see if the function is causing the issue?

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8299
    admin
    Keymaster

    Please verify that you disabled, deleted and reinstalled Formidable Forms and the Formidable Signature Add-On Plugin with the latest versions. We have seen this issue before and found this to be the resolve.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8287
    admin
    Keymaster

    The Template appears to be working.
    Signature: http://formidablepro2pdf.com/fp2p/wp-admin/admin-ajax.php?action=wpfx_generate&form=kvktm&layout=1041&dataset=1097&format=pdf&inline=1&key=c87c7f32ccb48b6b3737eeb1bf578648

    Text: http://formidablepro2pdf.com/fp2p/wp-admin/admin-ajax.php?action=wpfx_generate&form=kvktm&layout=1041&dataset=1098&format=pdf&inline=1&key=3e060b477867156b0937e2fe38185603

    Please deactivate and delete both Formidable Forms and the Signature Plugin and reinstall. You will not lose any saved forms or entries when you delete Formidable. from Formidable’s site

    If reinstalling does not fix the issue, please also try disabling all other plugins to rule out a conflict, and then if the cause of the issue is not found and it’s possible for us to login to your WP installation, please complete this form so we may troubleshoot the issue on your server.

    If not possible to login, let us know and we’ll continue further assistance.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8281
    admin
    Keymaster

    Our apologies, the form has been updated to accept the file. Please try again.

    in reply to: dataset=[id] Problem #8279
    admin
    Keymaster

    This is likely an issue with your site’s CSS. Try adding the “Title” parameter, like this;
    [formidable-download form=”4t3wc” dataset=[id] layout=”13″ title=”Download”]
    or use the Class parameter like this;
    [formidable-download form=”4t3wc” dataset=[id] layout=”13″ class =”my_button”]

    Or, with the PRO version you can also use the Label parameter – Outputs the URL only – unformatted;
    [formidable-download form=”4t3wc” dataset=[id] layout=”13″ label=0]

    Let us know if these optional parameters fixes the issue. We remain at your service

    in reply to: Problem with this plugin on my WP Site #8278
    admin
    Keymaster

    Stefano, you never contacted us after the issue was resolved to let us know you were experiencing the issue again. This was caused by an excessive amount of tmp files being created in the /tmp folder. Did the issue begin after a recent update? Can you check the folder and let us know if it’s full of files?

    Please complete this form if you would like us to log in again.

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8277
    admin
    Keymaster

    Yes, please complete this form to have us login and take a look at the issue.

    We remain at your service.

    in reply to: Signature not Inserting into PDF #8263
    admin
    Keymaster

    Do not use the PDF signature field, it’s not compatible with the plugin. However the PDF text field should have worked if you select “Signature” under the format dropdown of the field mapping.

    Please upload the Template file to this form.

    To export a Template; From the PRO2PDF Admin Page → Templates → Export field map → Export

    We remain at your service.

    in reply to: Your plugin crashes wordpress #8261
    admin
    Keymaster

    Thank you for your request for support regarding your recent update of Formidable to version (2.01.01), released MAY 5, 2016.

    We have not experienced the issue you have described, in the past month, on the hundreds of installations running the PRO2PDF plugin, including several of our own.

    If you have the Pro version of Formidable Forms installed, go to your WordPress Plugins page and deactivate Formidable. Then select ‘Delete’ or go to your web server (via FTP, SSH, SFTP, etc.) and delete the entire formidable folder. If you are using the free version, please delete and reinstall from WordPress.org here. You will not lose any saved forms or entries when you delete Formidable. (from Formidable’s site)

    After reinstalling Formidable Forms, please check for the issue again and let us know the results.

    If you would also like to reinstall PRO2PDF, be sure to first export your field map layouts before deleting and reinstalling the plugin.

    in reply to: Formidable Graphs #8253
    admin
    Keymaster

    Unfortunately, we have worked on this feature enough to say, this cannot and will not happen based on how Formidable creates and displays graphs and charts. PDFtk (our PDF engine) cannot merge javascript or html.

    However, we are constantly looking for ways to integrate with another plugin to merge a saved PDF file into your PDF form, which would also allow us to merge graphs, charts, and even Formidable Views. We started evaluating PrintFriendly this week and we may have some success.

    Currently, the only known workaround is to use Acrobat Javascript in the PDF form to create the graph/chart based on the merged data from the Formidable Form.

    We remain at your service.

    in reply to: Please fix the slider on your website #8243
    admin
    Keymaster

    Oh my! Issue was resolved immediately after receiving your notification. Thank you so much for pointing that out!

    Our apologies for disconcerting experience, you’re right, it was not on purpose!

    Happy reading! We remain at your service.

    in reply to: Error trying to crete my first field map #8239
    admin
    Keymaster

    This is an issue with the WordPress Multisite (WPMU) install. The plugin must be activated on each site locally, and will not work if it is WPMU Network Activated. Deactivate the plugin from the network, and activate the local site installation, then all should work as expected.

    admin
    Keymaster

    First,I need the signature to appear at every page in pdf….
    . Add a PDF text field to your form where you “need the signature to appear at every page in pdf” and then map the PDF text fields to one or more Formidable signature fields. (PDF text fields named the same do not “duplicate” signatures, uniquely name each and mapped in the field map layout.)

    Second, I need the name field to appear on 2 pages….
    . Name the two PDF text fields the same on your PDF form, then you just need to map the field one time in the field map layout.

    Third, I am not sure how to make repeated field show vertically….
    . Not sure what you mean by vertically, however, with repeatable fields you have two format options,
    1. Repeatable – Allows the manual entry of repeatable field ID’s [xxx] and html formatting.
    2. Repeatable (separate fields) – Allows the manual entry of repeatable field ID’s [xxx] and html formatting for placing data in separate fields, rather than consecutive fields.

    For option 2, name the PDF text fields the same but add 1,2,3,4… at the end of each field.

    We remain at your service.

    in reply to: Generating Invoices with Radio Saved Value #8223
    admin
    Keymaster

    Okay, checkboxes should be used for any fields which allow more than one option to be selected.

    Can you attach the PDF invoice to this login support form so that we can see how the invoice data is to be presented? Additionally, we are happy to login to your site to map a Formidable checkbox field to your PDF invoice form as an example.

    We remain at your service.

    in reply to: Error trying to crete my first field map #8221
    admin
    Keymaster

    Thank you for your post, however we are not able to locate a post similar to this, please link to the post so that we may find a speedy solution.

    We have also received a login support request from you, however we will wait for your reply.

    We remain at your service.

    in reply to: PDF not creating #8220
    admin
    Keymaster

    You may have a PDF form field issue. Be advised, the plugin is not compatible with AdobeLive Cycle forms or Adobe Signature Fields (use text fields instead).

    1. Try creating a new field map layout with the same large PDF form but only map the first few fields, if it works, duplicate the large field map layout and begin deleting field mapping and test the preview until the merge works as a process of elimination to find the field mapping that is causing the issue.

    Let us know if your able to locate the issue or if you still need assistance. Optionally, you we are willing to login to your installation if you complete this form.

    We remain at your service.

    in reply to: Generating Invoices with Radio Saved Value #8216
    admin
    Keymaster

    By design (of every application in the world) Radio Buttons are a single select option. You must use a Checkbox to select multiple options for one field.

    With that in mind, you may need to change your approach before we can offer assistance or a solution for your invoices. Please let us know if ‘multi-select’ checkboxes are what is required.

    We remain at your service.

    in reply to: Recommendation #8207
    admin
    Keymaster

    Great! Name removed, glad you’re able to make it work, let us know if we can be of assistance.

    We remain at your service.

Viewing 25 posts - 1,951 through 1,975 (of 2,514 total)