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Try removing the field from the field map, then save the field map, and then add the field back to the field map and save. Let us know if it worked.
If it does not fix the issue, complete this form if it’s possible to provide us with login credentials so we can troubleshoot the field map.
If you cannot provide credentials, export the Field Map Layout and send it to us using this form. (No need to enter login credentials.)
Or, to continue troubleshooting remotely, please reply with;
– The number of field mappings that are in your field map layout.
– The data type of the desired PDF Form Field and the undesired PDF Form Field that keeps defaulting.We remain at your service.
Please ensure the plugin is updated to the latest version 3.19,
Please add the following to wp-config.php file.
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘https://api2.formidablepro2pdf.com’);
}If that doesn’t work, then replace the previous with:
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api.formidablepro2pdf.com’);
}Or if that doesn’t work, then replace the previous with:
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api2.formidablepro2pdf.com’);
}If that doesn’t work, we will need access to the website. Please consider creating FTP access limited to the formidablepro2pdf folder within the plugins directory to avoid providing full access to the server.
We apologize for the issue you’re experiencing. We recently migrated our server to a new host, and some errors have occurred during the migration.
We’ll review this issue and reply soon with a resolution.
We remain at your service.
We corrected the issue. Please review your plugin functionality and let us know if you encounter any additional problems.
We remain at your service.
Well, that’s not good at all! Are you able to provide us with login credentials so we can investigate the issue(s)?
If so, please complete this form. If not, please let us know, and we will develop a step-by-step remote troubleshooting plan.
We remain at your service.
Let’s troubleshoot it…
Do you have any other PDF merge templates that work correctly?
Please reply with a copy/paste of the Under the Hood tab. (Formidable Pro2pdf > Under the Hood)We remain at your service.
We are not experiencing any errors with the provided link. Please send a screenshot of the error.
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We tested the file map layout from the plugin’s Export page and from the form’s Confirmation action using this shortcode [formidable-download form=”syp-fund” dataset=[id] layout=”1007″], and both produced a password-protected PDF. We did not experience the described error.
However, it appears that the original PDF form that was uploaded to PRO2PDF is password-protected. The original PDF file cannot be password-protected. Use the plugin’s password= parameter to set a password for the merged PDF.
If you are still receiving an error message, please let us know where and provide screenshots.
We remain at your service.
It appears you have made the change by disabling the key on .com and activated it on .gov. Please confirm all is working correctly now.
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It appears all is working now, correct?
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Maybe you created a new template (layout) with the new PDF rather than overwriting the existing PDF with the new changes.
From the plugin’s EXPORT tab, select the correct “Field Map to use:” and verify that the “LAYOUT ID” (layout=”xxx”) is the same layout=”xxx” that is in the shortcode on your formidable form’s “On Submit” box.
Or, send us screenshots of both screens mentioned above for further assistance.
We remain at your service.
Thank you for contacting us and letting us know about the unexplainable hold. We have approved the orders to resolve the inconvenience and extended the expiration date by one month.
We remain at your service.
Fields is a folder with permissions set to 0755, which should be automatically installed by the plugin.
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The key has been renewed for one year. Thank you for using PRO2PDF!
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No. The only “stored” PDF files are the original PDF forms uploaded to WordPress. Our plugin only merges Formidable Form data to a new PDF on-demand for download or email attachment.
We remain at your service.
Ah! We located the issue. It appears an upgrade was attempted after the key expired but failed because a renewal was needed.
We can manually correct this issue if you make a $2 payment here, or you can use the Renewal link. Once the renewal payment is received, the one-year upgrade will be applied to the account.
For your customer’s convenience, we have extended the expiration date by one week to allow time for you to respond.
We remain at your service.
If your order ID is 49750, then the activation code expired last month. What is your order number?
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Do you still need our assistance with a renewal?
. We see a new key was purchased
. We see a previous order #:32660 expires on 2025-01-29
. We also see another previous order #:21020 expired today.Can you describe the issue you are having when logging in and clicking renewal here?
We remain at your service.
We absolutely agree and apologize for the delay.
There was an error in processing the upgrade because an incorrect current plan was selected. The current plan is 1 SITE | 10 FORMS, and the selected plan was 1 SITE | UNLIMITED FORMS. The cost to upgrade from 1 SITE | 10 FORMS to 1 SITE | UNLIMITED FORMS is $74, nonetheless we upgraded you to 1 SITE | UNLIMITED FORMS based on your $70 payment.
Please select a new upgrade if UNLIMITED SITES | UNLIMITED FORMS is required.
Thank you for reaching out. Let us know if you have any issues or questions.
We remain at your service.
It looks like your account is eligible for migration. Try entering your email and key here.
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Try increasing all the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440
PHP workers = 10 workersIf the functionality is not corrected, complete this form to have us login and take a look.
We remain at your service.
Formidable’s signature fields are known to use a lot of memory, and with 11 signatures, it appears you’ve passed the capabilities of the plugin, which varies depending on your web server. We successfully tested the form with five signatures.
They recommend “You can either increase the memory limit on your site, or decrease the image resolution”
Try decreasing all signature field resolutions to half.
Or
Break up the PDF into two PDFs.
Or
Upgrade to our newest PDF plugin, E2Pdf for far superior performance. E2Pdf processes signatures differently and will render the eleven needed. It’s the most powerful PDF creator for WordPress, and there’s a migrate tool on the plugin’s site to convert PRO2PDF templates to E2Pdf templates.We remain at your service.
Try increasing the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440If this does not fix the issue, complete this form to allow us to login and check out the installation.
We remain at your service.