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For some reason, your server can’t connect to our API behind Cloudflare. We’ve temporarily changed the API server on your install, and it should currently work. However, to avoid issues after any future update of FPRO2PDF, the following line should be added to keep the API static.
Add the following line to your wp-config.php file:
if (!defined('FPROPDF_SERVER')) { define('FPROPDF_SERVER', 'https://api2.formidablepro2pdf.com'); }We remain at your service.
We have not seen this error in the past. Is the free version working on your server?
Please complete this form if we are able to login to troubleshoot the issue. In the meantime, we will check our server logs for clues.
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We’re happy to help!
We can login and take a look, or you can upload a screenshot of your Field Map Layout and attach the PDF form to this support request form.
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Our apologies, the payment was found on PayPal under a different name and email address. The payment has been applied to your account, and the hold has been removed. Let us know if you have any further issues.
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The Strip invoice was resent to you.
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We do not see a payment from the registered email (nowagieops) address. What was the payment transaction ID or email address that was used for the payment?
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An invoice was sent to your Gmail account with an alternate payment method.
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Is the error happening with all the PDF templates or just one?
Are you able to export a PDF from the plugin’s EXPORT tab?
If the export was working, what was recently changed or updated?
Please complete this form if you can provide us with login credentials so we can investigate the issue.
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We have corrected an issue with the exporting of PDF files, however, the original cause of the issue was an expired activation key. You will need to renew the plugin to retain the paid features, or revert to the free version by removing the Activation Key from the plugin’s Activated Forms tab.
Let us know if you have any questions or run into any issues.
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Try removing the field from the field map, then save the field map, and then add the field back to the field map and save. Let us know if it worked.
If it does not fix the issue, complete this form if it’s possible to provide us with login credentials so we can troubleshoot the field map.
If you cannot provide credentials, export the Field Map Layout and send it to us using this form. (No need to enter login credentials.)
Or, to continue troubleshooting remotely, please reply with;
– The number of field mappings that are in your field map layout.
– The data type of the desired PDF Form Field and the undesired PDF Form Field that keeps defaulting.We remain at your service.
Please ensure the plugin is updated to the latest version 3.19,
Please add the following to wp-config.php file.
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘https://api2.formidablepro2pdf.com’);
}If that doesn’t work, then replace the previous with:
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api.formidablepro2pdf.com’);
}Or if that doesn’t work, then replace the previous with:
if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api2.formidablepro2pdf.com’);
}If that doesn’t work, we will need access to the website. Please consider creating FTP access limited to the formidablepro2pdf folder within the plugins directory to avoid providing full access to the server.
We apologize for the issue you’re experiencing. We recently migrated our server to a new host, and some errors have occurred during the migration.
We’ll review this issue and reply soon with a resolution.
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We corrected the issue. Please review your plugin functionality and let us know if you encounter any additional problems.
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Well, that’s not good at all! Are you able to provide us with login credentials so we can investigate the issue(s)?
If so, please complete this form. If not, please let us know, and we will develop a step-by-step remote troubleshooting plan.
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Let’s troubleshoot it…
Do you have any other PDF merge templates that work correctly?
Please reply with a copy/paste of the Under the Hood tab. (Formidable Pro2pdf > Under the Hood)We remain at your service.
We are not experiencing any errors with the provided link. Please send a screenshot of the error.
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We tested the file map layout from the plugin’s Export page and from the form’s Confirmation action using this shortcode [formidable-download form=”syp-fund” dataset=[id] layout=”1007″], and both produced a password-protected PDF. We did not experience the described error.
However, it appears that the original PDF form that was uploaded to PRO2PDF is password-protected. The original PDF file cannot be password-protected. Use the plugin’s password= parameter to set a password for the merged PDF.
If you are still receiving an error message, please let us know where and provide screenshots.
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It appears you have made the change by disabling the key on .com and activated it on .gov. Please confirm all is working correctly now.
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It appears all is working now, correct?
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Maybe you created a new template (layout) with the new PDF rather than overwriting the existing PDF with the new changes.
From the plugin’s EXPORT tab, select the correct “Field Map to use:” and verify that the “LAYOUT ID” (layout=”xxx”) is the same layout=”xxx” that is in the shortcode on your formidable form’s “On Submit” box.
Or, send us screenshots of both screens mentioned above for further assistance.
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Thank you for contacting us and letting us know about the unexplainable hold. We have approved the orders to resolve the inconvenience and extended the expiration date by one month.
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Fields is a folder with permissions set to 0755, which should be automatically installed by the plugin.
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The key has been renewed for one year. Thank you for using PRO2PDF!
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No. The only “stored” PDF files are the original PDF forms uploaded to WordPress. Our plugin only merges Formidable Form data to a new PDF on-demand for download or email attachment.
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