April 2, 2018 at 7:00 am #18428
The site I use pro2pdf with, the license has expired and I cannot login to the website to renew. I’ve tried the forgot my password and I’m not getting an email to reset or anything. Please respond asap.
DaveApril 3, 2018 at 6:53 am #18447
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset and the temporary credentials emailed to the address on the account.
We remain at your service.April 3, 2018 at 7:14 am #18450
Maybe the problem wasn’t the password because the new one you sent did the same thing. It just seems to refresh the page without actually logging in. So I need a link or something that I can renew my licence key without logging in as I can’t seem to do that atm. I’ve tried through the Upgrade link on the nav bar, but doesn’t let you continue without adding extra sites or forms. I just want to renew my current key w/ same features.
Thanks so much!
– DaveApril 3, 2018 at 7:28 am #18451
Sorry my mistake. I noticed after the fact that you had changed the username and I was trying with my old username. Thanks so much for your timely response and service.