Split: Upgrade licence problem.

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This topic contains 3 replies, has 3 voices, and was last updated by  Dave 4 months, 2 weeks ago.

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  • #18428 Reply

    Dave

    Hi,

    The site I use pro2pdf with, the license has expired and I cannot login to the website to renew. I’ve tried the forgot my password and I’m not getting an email to reset or anything. Please respond asap.

    Thanks,
    Dave

    #18447 Reply

    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset and the temporary credentials emailed to the address on the account.

    We remain at your service.

    #18450 Reply

    Dave

    Maybe the problem wasn’t the password because the new one you sent did the same thing. It just seems to refresh the page without actually logging in. So I need a link or something that I can renew my licence key without logging in as I can’t seem to do that atm. I’ve tried through the Upgrade link on the nav bar, but doesn’t let you continue without adding extra sites or forms. I just want to renew my current key w/ same features.

    Thanks so much!
    – Dave

    #18451 Reply

    Dave
    Participant

    Sorry my mistake. I noticed after the fact that you had changed the username and I was trying with my old username. Thanks so much for your timely response and service.

    – Dave

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