PDF not generating after form submission.

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 4 months ago.

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  • #18207 Reply

    Kalpana
    Participant

    Hi,

    We are having a 14 page form which we have mapped with PDF and which is also having Repeatable (Separate field).

    After we completed mapping and submitted form we are not getting PDF and just getting white screen with a text “Formidable PDF2PRO”. We have a paid version and request urgent support for fixing this issue:

    https://www.screencast.com/t/WcgmflxhMMZY

    Thank you,
    Kalpana

    #18208 Reply

    admin
    Keymaster

    We replied to your first request for assistance with the questions below…

    . Were any changes to the web form or PDF made that may have caused the issue?
    . Are you able to EXPORT PDFs from the plugin’s EXPORT tab?
    – If no, is the PDF form listed in the “Select PDF file to work with:” dropdown field on the field map layout?
    – If yes, sounds like the PRO2PDF shortcode is not correctly configured.

    Let us know the results as we remain at your service.

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