not able to login to website to create ticket for premium suppot

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This topic contains 5 replies, has 3 voices, and was last updated by  admin 2 months ago.

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  • #18204 Reply

    Kalpana

    We have a valid license for this module but we are not able to login to this website to create ticket for premium support and also not able to reset password.

    We are facing an issue where PDF is not generating and giving us this message after form submission:

    Formidable PDF2PRO and white screen.

    #18206 Reply

    admin
    Keymaster

    We apologize for the login issues, based on your request we have reset the account, temporary credentials have been emailed to the address on the account.

    Regarding the PDF issue;
    . Were any changes to the web form or PDF made that may have caused the issue?
    . Are you able to EXPORT PDFs from the plugin’s EXPORT tab?
    – If no, is the PDF form listed in the “Select PDF file to work with:” dropdown field on the field map layout?
    – If yes, sounds like the PRO2PDF shortcode is not correctly configured.

    Let us know the results as we remain at your service.

    #18212 Reply

    Kalpana
    Participant

    Hi Admin,

    Please see our response and information below:

    . Were any changes to the web form or PDF made that may have caused the issue? [The only changed recently is that we mapped some repeatable fields. Only first row of PDF is mapped: https://www.screencast.com/t/BIT78pbo%5D
    . Are you able to EXPORT PDFs from the plugin’s EXPORT tab? [No, We are getting same error: https://www.screencast.com/t/GUUGUI7UoFdY%5D
    – If no, is the PDF form listed in the “Select PDF file to work with:” dropdown field on the field map layout? [Yes, https://www.screencast.com/t/twqwvC8wDV%5D
    – If yes, sounds like the PRO2PDF shortcode is not correctly configured. [Here is the form shortcode user [formidable id="112"] ]

    How can we share with you website details and PDF file without visible to others ?

    Thank You,
    Kalpana

    #18215 Reply

    admin
    Keymaster

    We can take a look and find the issue if you complete this form.

    We remain at your service.

    #18236 Reply

    Kalpana

    Hi Admin,

    We have already filled the form last week and waiting for your response.

    Thanks,
    Kalpana

    #18237 Reply

    admin
    Keymaster

    We replied a few hours later, by email to the address on file (all***test***@gmail.com), with the following;

    It appears the field map layout is too large for the server’s resources. We suggest an increase to the server’s PHP settings to the following…

    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    Let us know if the changes help with the issue as we remain at your service.

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