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Viewing 16 posts - 1 through 16 (of 16 total)
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  • in reply to: License for 4 years in advance #3319
    Admin
    Keymaster

    Thank you for your purchase and your request. Yes, we will send you a custom invoice for the additional years.

    in reply to: I Keep getting error message #3259
    Admin
    Keymaster

    This is not an error we’ve seen occur in the past, is it possible to send admin login credentials to support AT formidablepro2pdf DOT com?

    If not, please answer the following;
    Is your server on a intranet?
    Have you been able to save any layouts?
    Can you provide a screenshot of the entire screen just before saving the layout?

    in reply to: No layout or dataset selected problem #3189
    Admin
    Keymaster

    The code was changed for all users in the following update. We can login to your site if you provide admin credentials to support at formidablepro2pdf DOT com, or provide a screenshot of the entire plugin screen with the Form, Dataset and Layout selected for further assistance.

    in reply to: Critical Issue saving field maps #3188
    Admin
    Keymaster

    If possible, please send admin login credentials to support at formidablepro2pdf DOT com and we’ll have a look. The limit is 300 fields, however backups are made and should be available for restore under the Backup tab.

    in reply to: Problems mapping a long multi-page PDF #3187
    Admin
    Keymaster

    Please send to support at formidablepro2pdf DOT com, did you check for the backup under the backup tab?

    in reply to: Using Plugin in Test site #3109
    Admin
    Keymaster

    You can unlock all features to test the full version for 30 days with the $2 trial offer here… http://www.formidablepro2pdf.com/product/30-day-trial-for-2/

    Admin
    Keymaster

    Yes, the plugin integrates with Formidable’s Signature Add-On and Email Actions. It’s early in Ca, I’ll call you after 8am unless you let me know it’s okay to call before 8am.

    in reply to: Comb field support or similar formatting option #2925
    Admin
    Keymaster

    Great question, yes, the plugin works with Comb PDF fields. Enter a 10-digit “phone number” on this demo form to see the comb field work with the plugin.

    We remain at your service.

    • This reply was modified 7 years, 1 month ago by Admin.
    in reply to: check mark field #2477
    Admin
    Keymaster

    All PDF Checkboxes for one field should have the same name, and make the “Value” for each match the “Value” for each of your Formidable Checkboxes.

    If you have done the above, please email your pdf form and a link to the Formidable Form to support (at) formidablepro2pdf DOT, com so we can provide specific instructions relating to your form fields.

    in reply to: Problems mapping a long multi-page PDF #2365
    Admin
    Keymaster

    With your settings as they are, we would need to check directly under the hood to find the issue. Please email temporary admin access to support (at) formidablepro2pdf.com and we’ll find out what the issue is.

    We remain at your service.

    in reply to: Purchased Made – didn't get activation code #2290
    Admin
    Keymaster

    If you did not receive the new purchase email, please send an email to support (at) formidablepro2pdf DOT com to receive a reply with your activation code.

    in reply to: Purchased Made – didn't get activation code #2289
    Admin
    Keymaster

    Your code has been resent to the email address we have on record. Have you received it?

    in reply to: Impossible to use a PDF with not selectable text as base pdf. #2164
    Admin
    Keymaster

    Using the plugin offline also requires PDFTK be installed on your server to fill in PDF files. This also means that your server has to have PHP shell commands enabled.

    in reply to: Impossible to use a PDF with not selectable text as base pdf. #2159
    Admin
    Keymaster

    The issue is not the PDF Forms, they work on our server, see here… (http://www.formidablepro2pdf.com/wp-admin/admin-ajax.php?action=wpfx_generate&form=qr6df2&layout=26&dataset=1162&format=pdf&inline=1)

    The issue is your Field Map Layout, I believe it has to do with the Layout Name or the PDF File name or the Formidable Form name – or all three names…

    Try removing spaces and shortening your Layout Name and your PDF Form Name, use only letters, numbers, and use dashes _ or – for spaces.

    Regarding the Formidable Form, we have not tested forms where the name includes ( ‘ ) or ( ” ), if the above does not fix the issue, please try removing them from the Formidable Form name.

    If all the above does not fix your issue, please email a temp username/password to support, and we’ll take a look.

    We remain at your service.

    in reply to: Impossible to use a PDF with not selectable text as base pdf. #2158
    Admin
    Keymaster

    I understand your need. While there is a PDF size limit we are still determining an exact number, as there are other variables that effect the limit such as number of mapped fields as well as individual PHP server settings. We will likely provide a table (or range) of limits rather than a single number.

    In the meantime, please copies of your PDF’s for testing to support (at) formidablepro2pdf DOT com and we will troubleshoot them.

    in reply to: How to map Webform Data Field ID? #2073
    Admin
    Keymaster

    We know a couple of people are using Godaddy, what is the issue?

    How many fields are being mapped?

Viewing 16 posts - 1 through 16 (of 16 total)