Split: Split: There was an error generating the PDF file – This activation code is not valid.

Home Forums Bugs and Troubleshooting Split: Split: There was an error generating the PDF file – This activation code is not valid.

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This topic contains 8 replies, has 3 voices, and was last updated by  admin 3 months, 2 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #21569 Reply

    john honkala
    Participant

    I have also starting getting this error on our sites. What do we need to do to resolve this? We have just updated to the latest plugin version and we are still getting this error?

    #21572 Reply

    admin
    Keymaster

    Your activation key expired on May 9th, you can login to the plugin site here to renew from 1 to 5 years.

    We remain at your service.

    #21819 Reply

    john honkala
    Participant

    This is showing up again on another site. Please advise.

    #21823 Reply

    Benjamin Steen

    Dear,

    I get the same error message.
    Testing in the export tab gives the same issue.
    Could you help me please.

    Many thanks,
    Brgds
    Benjamin

    #21826 Reply

    admin
    Keymaster

    Your activation key expired on June 9th 2019,the key may be renewed by logging on to the plugins site here.

    we remain at your service.

    #21842 Reply

    john honkala
    Participant

    According to our order the license doesn’t expire. Also, we purchased a licensed for any site, one form per site, which is listed in out Orders section. However, the license that shows up in our dashboard says 1 site and many forms, which is wrong. This is a priority, production sites are now not working.

    #21843 Reply

    admin
    Keymaster

    We do not offer any subscription plans that do not expire. All initial plans are 1-year, renewals may be 1 to 5 years with higher discounts for additional years.

    We confirmed that your licence key did expire on June 9th 2019, however, the plugin will revert to the free version and will still work with one form. The key may be renewed by logging on to the plugins site here, or a new license may be purchased here, once a new or renewed key is active on your WP installation(s), all field map layouts will continue to work.

    We remain at your service.

    #21844 Reply

    admin
    Keymaster

    Correction, John Honkala, this forum topic was interrupted by another user and the response was to that user.

    We confirm that order #:17186 is active and will expire on January 24, 2020 at 10:10:20.

    What error message are you receiving? Use this form to send us a screenshot of the plugin’s Activated Forms tab so we may begin troubleshooting the issue.

    We remain at your service.

    #21849 Reply

    admin
    Keymaster

    To: John Honkala, order #: 18844 for the activation key listed on the uploaded image of the Activated Forms expired on 06/16/2019. You may renew the account here or purchase a new activation code, both option will allow you to use the same field map layouts.

    We have extended the expiration date through tomorrow to allow time to renew the account.

    We remain at your service.

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Reply To: Split: Split: There was an error generating the PDF file – This activation code is not valid.
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