Premium Support

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This topic contains 2 replies, has 2 voices, and was last updated by  Chris 2 years, 3 months ago.

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  • #1191

    Chris Jones

    Is there a special way of activating premium support? Myself and a colleague have opened support questions or joined existing threads but have had no help. Most of these are a week old now.

    Is there a different process we should be following?

    Chris

    #1192

    admin
    Keymaster

    Premium support is offered to users of the PRO version via Skype and Email. I don’t see your name or email listed on an order, however we will still provide answers to all your questions online. As you can see from the other user questions, most support requests are answered within a day, and many feature requests are completed and released to all in 2-3 days. Unfortunately your questions required our main developer, who was on vacation for a week, he’s back now but a little backed up with work.

    Responses to your questions should be posted today, but definitely before the end of the weekend. We apologize for the delay.

    #1301

    Chris

    Great thanks. Can I arrange support for an issue we’re having with PDF mail attachments?

    The order is in my colleagues name:
    Tom Downing
    Order #1176

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