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PDF not being generated

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  • #8848 Reply

    Hi there. The plugin is not sending the pdf form, instead it sends a text document with the following content:

    There was an error generating the PDF file.
    Your server wasn't able to upload PDF file: Could not resolve host:; Unknown error

    I thought it may be a firewall problem but I spoke to the server administrator and he says the server can access the url
    I presume you host files at this url for some reason.
    Do you have any idea as to what the problem may be?
    Thank you

    #8854 Reply

    There any other field map layouts created for the same form that are failing. Deselect “Attach field to Email notification” on all other unused field map layouts then try again.

    From the Field Map Layout screen, “Select the form to export data from:”
    Then, one-at-a-time, select each of the test/unused layouts from the “Field Map to use:” dropdown, then un-check each of the email actions listed under the “Attach file to Email notifications” from the layout settings.

    After confirming the above, if you still have the error, complete this form to allow us to take a look at your installation, or if not possible, then reply with the results of the above for further support.

    We remain at your service.

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