September 16, 2019 at 1:10 pm #23439
Hi, I’m using your plugin to convert a few forms into PDFs. I’m having a problem with checkbox field. One of the options on the checkbox is Hit & Run and it doesn’t transfer to the PDF. I’ve selected the field in the PDF column and I can see it is recognizing it. All the other checkbox options from formidable are mapping over correctly except this one. How do I fix this?September 16, 2019 at 2:42 pm #23443
1. The PDF field is not mapped more than once on the Field Map Layout
2. The option values are exactly the same by copying the Formidable Form checkbox option value then paste it into the “Export Value” of the PDF checkbox field. (Any extra spaces or characters will not match) Then, upload the PDF to the plugin with the exact same filename to overwrite the existing PDF.
If you still need our assistance, we’ll need;
1. The PDF form
2. A screenshot of the Formidable Form in design view so we can see the option value (and any separate value)
3. A screenshot of the entire field map layout.
Or, complete this form and we’ll quickly login/out and let you know where the issue is.
We remain at your service.September 16, 2019 at 2:58 pm #23444
Quick question, Is it possible that the ampersand is causing issues?September 16, 2019 at 3:02 pm #23445
Yes, although we thought all the special character issues were resolved. If that is the case, we would like to investigate your issue if possible. Can you upload the PRO2PDF template to this form?
We remain at your service.September 16, 2019 at 3:20 pm #23446
Sorry, I’m not sure if I understand which information you all need.September 16, 2019 at 3:28 pm #23447
It’s optional… If we can find the issue from the PRO2PDF template, then it’s an issue effecting all users. If we cannot find the issue from the PRO2PDF template, then it’s an issue that is limited to your installation.
So, the less invasive route is for us to check the template. From the PRO2PDF plugin, go to the “Templates” tab, then EXPORT the Field Map Layout that has the issue and upload it here.
Or, provide login and ftp credentials on this form so we can troubleshoot your installation.
Or, use Formidable Form’s “Separate Values” functionality as a workaround. (Although, we’d prefer to find/fix the issue.)
We remain at your service.September 16, 2019 at 3:47 pm #23451
Ok, I tried uploading it. Not sure if it came through as it said I’d already submitted it.September 16, 2019 at 4:14 pm #23454
It appears our FF’s are down after the last update. Please email to support AT formdiablepro2pdf DOT com while we fix our very own FF issue… ..Mondays!
We remain at your service.September 17, 2019 at 7:46 am #23479
Ok, I sent it last night and I’m awaiting your support.September 17, 2019 at 2:18 pm #23487
Bug is confirmed, we will work to correct the bug in a future update, at this point we do not have a time frame for the update.
As a workaround, remove the ampersand sign from the name of the PDF field and all will work as expected.
We remain at your service.September 17, 2019 at 2:53 pm #23489
Clarification: As a workaround, remove the the ampersand sign from the FF and PDF option value. You can also use FF’s separate fields so your display value can include the ampersand sign, but the export value will not.
We remain at your service.September 18, 2019 at 9:31 am #23517
The latest update of PRO2PDF fixes the issue with merging the ampersand sign. You must update your plugin from the WP dashboard to realize the change.
We remain at your service.September 18, 2019 at 10:24 am #23519
Thanks, that fixed it.