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Can't find my order to reactive it

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  • #16424 Reply

    Hi. I have an account and have purchased multiple license. Alas, the order isn’t showing in my account for me to renew it. Can you help me? Here’s the original order email. I want to renew it because I will have two forms. 2nd question – that said, I only have one active form on the site. Why wouldn’t that work?

    Can you please help me get the plugin activated quickly? Thank you.

    Your order is complete – download your files
    Hi there. Your recent order on Formidable PRO2PDF has been completed. Your order details are shown below for your reference:

    Order #9179
    Product Quantity Price
    2 FORMS | 1 SITE
    License Code: Code: ***

    Download: 1 $15.00
    Subtotal: $15.00
    Payment Method: PayPal
    Total: $15.00
    Print: Open print view in browser

    Customer details
    Email: ***
    Tel: ***
    Billing address


    #16426 Reply

    It appears the email address was not confirmed when the account was created, we’ve assigned your email to your account so you should be able to login and update now. Let us know if you have any issues.

    With the free version of the plugin you are able to use one form to produce PDFs, but without the paid features… What issue are you having with the free version?

    We remain at your service.

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