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Cannot open produced PDF

Home Forums Bugs and Troubleshooting Cannot open produced PDF

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  • #44614 Reply

    Here is a video showing the issue:

    I can’t open the pdf file. Adobe Acrobat says that it is unsupported or damaged.

    #44617 Reply

    We need additional information to troubleshoot the error.
    – Are you able to EXPORT the PDF from the plugin’s EXPORT tab?
    – If yes, there is an issue with the Shortcode – please upload a screenshot of the Field Map Layout and the PRO2PDF Shortcode in the Formidable Form’s On-Submit Message Box.
    – If no, was the PDF form created in Adobe Acrobat or another PDF form editor?
    Please upload the PRO2PDF template to this form. (WP DASHBOARD → FORMIDABLE PRO2PDF → TEMPLATES → EXPORT)

    Or complete this form to have us log in to see the issue.

    #44619 Reply

    I have emailed my login info to you. Thank you.

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