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  • #28471 Reply
    Pamela
    Participant

    After using this plugin for several years and no new plugins installed, we are getting a blank white page when trying to pull a pdf.

    This is the url i get when trying to view a pdf. The page is blank. https://www.riverviewcamp.net/wp-admin/admin-ajax.php?action=wpfx_generate&form=frmproapplication32&dataset=120159&layout=1037&inline=1&key=5dc47fff4475b35a7f93c31eb743de23

    #28472 Reply
    Pamela
    Participant

    Site URL: https://www.riverviewcamp.net/
    Plugin folder: formidablepro-2-pdf
    PHP version: 7.1.33
    WP version: 5.3.2
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: Linux c33759.sgvps.net 3.12.18-clouder0 #1 SMP Tue Oct 9 18:14:47 EEST 2018 x86_64 x86_64 x86_64 GNU/Linux
    CURL: 7.59.0
    CURL error: No
    CURL test: Yes
    PHP Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysqlnd, pcntl, mysqli, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, imap, shmop, SimpleXML, soap, sockets, exif, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, memcached, ionCube Loader, Zend OPcache
    Plugins: goodbye-captcha/goodbye-captcha.php, advanced-cron-manager/advanced-cron-manager.php, anything-popup/anything-popup.php, classic-editor/classic-editor.php, code-snippets/code-snippets.php, digital-publications-by-supsystic/dps.php, digital-publications-supsystic-pro/digital-publications-supsystic-pro.php, divi-booster/divi-booster.php, divi-fontawesome-gtm/divi-fontawesome-gtm.php, divi_display_logic/divi_display_logic.php, divi_popup_builder/divi_popup_builder.php, e-signature-business-add-ons/e-signature-business-add-ons.php, e-signature/e-signature.php, easy-faqs-pro/easy-faqs-pro.php, easy-faqs/easy-faqs.php, et-shortcodes/et-shortcodes.php, event-calendar-wd/ecwd.php, eyes-only-user-access-shortcode/eyes-only-user-access-shortcode.php, file-away/file-away.php, formidable-api/formidable-api.php, formidable-authorize-net/formidable-authorize-net.php, formidable-autoresponder/formidable-autoresponder.php, formidable-constantcontact/formidable-constantcontact.php, formidable-export-view/formidable-export-view.php, formidable-modal/formidable-modal.php, formidable-pro/formidable-pro.php, formidable-registration/formidable-registration.php, formidable-signature/signature.php, formidable-zapier/formidable-zapier.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, insert-php-code-snippet/insert-php-code-snippet.php, log-out-shortcode/log-out-shortcode.php, login-with-ajax/login-with-ajax.php, loginizer/loginizer.php, megamenu/megamenu.php, next-page-not-next-post/next_page_not_next_post.php, peters-login-redirect/wplogin_redirect.php, php-code-for-posts/php-code-for-posts.php, post-types-order/post-types-order.php, printfriendly/pf.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, recent-facebook-posts/recent-facebook-posts.php, remove-dashboard-access-for-non-admins/remove-dashboard-access.php, search-by-id/search-by-id.php, server-ip-memory-usage/server-ip-memory-usage.php, simple-divi-shortcode/simple_divi_shortcode.php, simple-mobile-url-redirect/mobile-redirect.php, squelch-tabs-and-accordions-shortcodes/squelch-tabs-and-accordions.php, stops-core-theme-and-plugin-updates/main.php, tablepress/tablepress.php, wdt-powerful-filters/wdt-powerful-filters.php, widget-shortcode/init.php, wp-crontrol/wp-crontrol.php, wp-security-audit-log-premium/wp-security-audit-log.php, wp-smushit/wp-smush.php

    /home/riverv30/public_html/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
    /home/riverv30/public_html/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
    /home/riverv30/public_html/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
    /home/riverv30/public_html/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
    /tmp is writable: Yes
    /tmp can have files: Yes
    /tmp write successful: Yes
    /tmp delete successful: Yes
    /home/riverv30/public_html/wp-content/uploads/fpropdf-forms is writable: Yes
    /home/riverv30/public_html/wp-content/uploads/fpropdf-forms can have files: Yes
    /home/riverv30/public_html/wp-content/uploads/fpropdf-forms write successful: Yes
    /home/riverv30/public_html/wp-content/uploads/fpropdf-forms delete successful: Yes

    #28475 Reply
    admin
    Keymaster

    This is not a known issue.

    . Are all PRO2PDF templates resulting in a white screen?
    . If yes, you’ll need to complete this form to have us login and take a look.
    . If not, then there is an issue with the PDF form or the PRO2PDF template. To troubleshoot;
    1. Check the original PDF Form by opening from the server, enter data to make sure the form is editable.
    2. Create a copy of the PRO2PDF merge template and remove the last 5 fields from the bottom and save, then test the merge, if the same issue occurs, repeat the steps by removing the last 5 fields and test. If you have less then 5 fields, then we will likely need to troubleshoot the issue for you. Click the link above to have us login and take a look.

    We remain at your service.

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