Was working great – all of sudden not

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  • #16871 Reply

    Krista

    Everything was working fine and then all of a sudden it isn’t. I didn’t change anything or add plugins or update anything. I have no ideas.

    error messages:
    Adobe Acrobat could not open ‘Your_Certificate(2).pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).

    or if they choose to view it:
    Failed to load PDF document

    Suggestions?

    Thanks

    #16872 Reply

    admin
    Keymaster

    Complete this form if we are able to login and take a look. If not possible, then try creating another merge with a different form and different PDF, if it works, there is something wrong with the Your_Certificate.PDF or field map layout. If it doesn’t work, there is an issue with the plugin’s installation. Let us know the result so we can provide further troubleshooting suggestions.

    We remain at your service.

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