Print invoice is blank white page – Order is invalid

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This topic contains 2 replies, has 2 voices, and was last updated by  admin 1 year, 2 months ago.

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  • #8850 Reply

    Natalie
    Participant

    Hi,

    When I click my “order” in my account it takes me to a page saying my order is invalid.
    When I click “print” it takes me to a blank white pdf.
    How can I access my order?

    I also want to change my order from 1 site & 10 forms to 3 sites & 7 forms (for testing and live site), in pre-sales it said this or any combination is available, how can I do this?

    #8851 Reply

    admin
    Keymaster

    What is your order number?

    We remain at your service.

    #8853 Reply

    admin
    Keymaster

    We found your order based on the upgrade form you submitted and changed the SITE|FORMS count to 3 Sites and 8 Forms.

    Your invoice was also emailed to the address on file. Let us know if it’s not received.

    We remain at your service.

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