Pdf not flattened

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  • #17022

    Trina Brule
    Participant

    Hello – the pdf attached to email is not flattened. I have this option set to yes in the setup?
    Wondering how I can fix this. Thanks,

    Trina
    tbrule@shaw.ca

    #17023

    admin
    Keymaster

    1. Check if there is more than one field map layout for the same form that is not configured to flatten.

    2. Try exporting the pdf from the Export tab, is it flattened? If so, check the shortcode for a mis-configured flatten parameter.

    Let us know the results. We remain at your service.

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