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This topic contains 11 replies, has 2 voices, and was last updated by  admin 2 weeks, 5 days ago.

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  • #17730 Reply

    breda.ka
    Participant

    Hi,

    we are breaking our brains on trying to understand how to get started with this plugin.

    We do exactly what you say in the video, but when we click merge, we don’t get any form field to be mapped to any pdf field. So, I have a question: do we need to upload a pdf with pre-made field? If yes, how do we creat fields in the pdf prior to uploading it? Do we need to do this with a special software?

    Thanks,

    Andrea

    #17731 Reply

    admin
    Keymaster

    Yes, a pre-made PDF form is required. You may use any Adobe Acrobat Form creator. PDFEscape.com is online and free. The plugin requirements are listed on the website here.

    We remain at your service.

    #17732 Reply

    breda.ka
    Participant

    OK, thanks. We have created a basic PDF with premade forms and created a new field map.
    However, we have problem: we have selected the first field (called “name”) as the dataset name, however, in the export tab, we don’t see this name dataset, we just see “[empty] – 1-26-2018”. We have tried and tried again saving the field map, but it never works. As consequence, once we submit the form, the generated pdf has always empty fields.

    What can we do?

    #17733 Reply

    admin
    Keymaster

    Delete all unused, test, and failed field map layouts and try saving the working field map layout again after selecting the “Name” field as the dataset name. If that does not work, remove the plugin and reinstall and try again.

    Complete this form if you need us to take a look at your site’s installation.

    We remain at your service.

    #17746 Reply

    breda.ka
    Participant

    Hi, I tried uninstalling and reinstalling the plugin, but I can never get the right dataset to export.
    I want to highlight this particular: the Formidalbe form is being visible and filled only by a registered user, I don’t know if this is the problem. Now I show you the dataset names I got after several form submission trials. They always start with the name of the registered user who tried to filled and submit the form.

    Select the dataset to export:
    Vincent – 01-27-2018
    Vincent – 01-27-2018
    Andrew – 01-27-2018
    Andrew – 01-26-2018
    Mark – 01-26-2018

    So, I can never see the actual dataset name as set in th Field Map creator, which should simply be something like “Name – 01-27-2018” or so.

    Can you please help?

    #17747 Reply

    admin
    Keymaster

    Complete this form if you need us to take a look at your site’s installation.

    We remain at your service.

    #17865 Reply

    breda.ka
    Participant

    Hi,
    I gave you admin user and password through the form you said. Did you have a look at the website, did you find out how to solve the problem?

    Thanks,

    A

    #17868 Reply

    breda.ka
    Participant

    UPDATE: Hi, I have a (good) update on this problem:
    It seems that the pdf attached to the email is correct, whereas the pdf which opens automatically in a new window using the slugs is always wrong. It’s like the pdf opening automically in a new windows is always the same (probably because the slug contains specific entry IDs?), whereas the pdf sent to the customer as email attachment is always correct. This is interesting, because the pdf as email attachment could be enough and maybe even better, due to privacy reasons. However, it would be nice to know how to correct the pdf opening in a new window upon form submission.
    In regard of privacy reason, I was wondering: where does the plugin store the generated pdfs? DOes it simply attach it to the email, or does it also put a pdf copy in some wordpress folder?
    Thanks,
    Andrea

    #17869 Reply

    admin
    Keymaster

    We replied to you with the following by email on Feb 3rd and forwarded today. Check your spam folder.

    —–

    There were two (2) field map layouts created for the ORDER FORM. We deleted one, now the other is displaying the field selected by the “Use as Dataset Name?” radio button.

    Let us know if you have any other issues.

    We remain at your service.

    —-

    Based on your last message, you MUST change the dataset=”xxx” parameter to dataset=[id]

    We remain at your service.

    #17870 Reply

    admin
    Keymaster

    PDFs are created on demand, and not saved on the server.

    We remain at your service.

    #17873 Reply

    breda.ka
    Participant

    Could you kindly help me in getting the right pdf when it opns autoamtically in a new window? Why can I get the correct pdf only by email?

    #17874 Reply

    admin
    Keymaster

    Adding this shortcode to your Order Confirmation page results in a automatic download of the PDF without providing a “DOWNLOAD” link.

    [formidable-download form=”kql1o2″ dataset=[id] layout=”1002″ inline=1 title=””]

    We remain at your service.

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