Can not open pdf

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This topic contains 2 replies, has 2 voices, and was last updated by  terry tomasini 1 year ago.

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  • #9758 Reply

    terry tomasini

    Has been working perfectly until just recently, but now the emailed pdf can not be opened. Says “may be damaged or use a file format that is not recognized.

    Have tried to open with both Adobe Acrobat and MAC Preview with same result.

    I can go into WordPress FormidablePro2PDF and re-generate pdf, then download and it will open.

    I’m using WordPress 4.6.1

    Suggestions?

    #9759 Reply

    admin
    Keymaster

    Check for any other field map layouts that have email attachment selected for the same form and uncheck the email attachment function.

    If no other field map layout exists, we may need to examine your installation. If possible, please complete this form to allow us to check the issue directly.

    We remain at your service.

    #9760 Reply

    terry tomasini

    Only one field map layout in use. Have submitted ticket

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