Can not open pdf

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  • This topic has 2 replies, 2 voices, and was last updated 6 years ago by terry tomasini.
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  • #9758 Reply
    terry tomasini
    Guest

    Has been working perfectly until just recently, but now the emailed pdf can not be opened. Says “may be damaged or use a file format that is not recognized.

    Have tried to open with both Adobe Acrobat and MAC Preview with same result.

    I can go into WordPress FormidablePro2PDF and re-generate pdf, then download and it will open.

    I’m using WordPress 4.6.1

    Suggestions?

    #9759 Reply
    admin
    Keymaster

    Check for any other field map layouts that have email attachment selected for the same form and uncheck the email attachment function.

    If no other field map layout exists, we may need to examine your installation. If possible, please complete this form to allow us to check the issue directly.

    We remain at your service.

    #9760 Reply
    terry tomasini
    Guest

    Only one field map layout in use. Have submitted ticket

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