Hi, I’m going to be blunt. Your renewal process is lousy. I just got a bitter email from a client because our license for Formidable PRO2PDF has expired. The plugin no longer works.
Did you email me about it expiring? No
Do you offer auto-renewals? Not that I can find.
Do other subscription-based plugins, including Formidable, email in advance? Yes.
Do other subscription-based plugins, including Formidable, continue to work after the license has expired. Yes.
What infuriates me the most is that I just went through a manual renewal on your website, paid via PayPal, received a receipt from PayPal, and then your site returned a blank screen. The plugin still doesn’t work AND still shows an expiration date of 03/12/2021.
This is absolutely unacceptable. The license issue needs to be resolved immediately. After that, you really need to seriously consider how renewals work on your site.
Thank you.