- This topic has 8 replies, 2 voices, and was last updated 3 years, 3 months ago by admin.
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Troy McLachlanParticipant
Hi
I just upgraded my account so that I can continue generating forms, but it still says that my activation code is invalid – 6F1AF609E5D811EB87************
Can you please assist as need to generate the PDF.
Thanks
ConnieadminKeymasterYour activation key expired yesterday and must be renewed here before upgrading. The link will allow you to renew with discounts for additional years. Or, you can pay the difference here to have us manually renew the account for one year.
As a courtesy, the expiration date has been extended for three days to allow time to renew.
We remain at your service.
Troy McLachlanParticipantI have clicked on renew but there’s nothing showing on the screen for me to proceed further. Can you manually renew and upgrade this for me? I have already paid for the upgrade.
adminKeymasterThe renewal amount is $15, please pay the remaining balance here to renew manually.
We remain at your service.
Troy McLachlanParticipantIf I purchased without a trial, what would the cost be?
Troy McLachlanParticipantI have never had a paid account before, all I had was a trial which I upgraded to a paid version on Monday (can provide a paypal receipt) and now you’re asking me to pay another $15?? I don’t understand.
adminKeymasterOMG! You have our sincere apologies, we recently made a change to the system that caused an error in your upgrade notification to us.
We have corrected the issue and have extended your expiration for two years.
Again, our apologies for the upgrade issue.
We remain at your service.
Troy McLachlanParticipantok thank you, will my order appear in my order history?
adminKeymasterYes, your order history has been updated.
Thank you for using PRO2PPDF!
We remain at your service.
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