Update is coming that breaks PDF merge

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This topic contains 4 replies, has 2 voices, and was last updated by  Bizarrb 8 months, 1 week ago.

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  • #17600 Reply

    Bizarrb
    Participant

    Hi Team, I was working with the Formidable forms folks because I needed to be able to export form entries with their signatures and import them into another form. Formidable graciously came out with a Beta update of the Signature plugin fairly quickly, and upon testing, I learned that although the update works great on their site, it does end up breaking the PDF merge process.

    An error is thrown on the PDF upon opening in Acrobat or Reader “An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.” Even after rolling back to the signature version that works with your PDF plugin, the merge process seems to get permanently impaired.

    I told Formidable my findings in detail in the hopes the don’t release the update until your plugin would be able to work with it. If you’d like the details, I have a public ticket open at https://formidableforms.com/help-desk/possible-to-import-only-some-fields/. The whole discussion is long, but near the end is where the finer details are.

    🙂 That’s all, you may be very well aware of this already, but just in case….

    B.

    #17602 Reply

    admin
    Keymaster

    Thank you for the heads up, however, the support thread is marked “PRIVATE”. Are you able to past the relevant info here? Are you referring to Formidable 3.0 or a different update to the signature add-on plugin?

    We remain at your service.

    #17616 Reply

    admin
    Keymaster

    We found and fixed an issue with our plugin and the beta version of Formidable’s signature plugin. Update the PRO2PDF plugin and let us know if your reported issue is resolved.

    We remain at your service.

    #17617 Reply

    Bizarrb
    Participant

    Oh wow!! I wasn’t expecting this! You guys are so amazing. Let me test it out! 🙂

    #17618 Reply

    Bizarrb
    Participant

    Hey, I’ve done some initial testing, and your fix seems to work great. I can’t express enough how happy I am with every interaction I have had with your support. I raised this item just as a heads up to avoid future problems then headed off to bed. by the time I woke up this morning, you had already updated the plugin and released it. Absolutely incredible, guys. 🙂

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