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Trouble Renewing

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  • #21534 Reply

    Hi Team, I was successfully able to renew my 1 site, 10 forms licence, but I don’t see anymore a way to add sites and forms? I currently have 8 sites and 80 forms, but I only saw an option to upgrade to unlimited sites and unlimited forms. Am I able to just renew what I have now?

    #21535 Reply

    Our apologies, we have renewed the account with the correct number of sites/forms, please pay the remaining balance here.

    We are fixing the issue now, your next renewal should be correct.

    We remain at your service.

    #21547 Reply

    Awesome, All paid up. 🙂 Thank you!

    #30779 Reply

    Hi Team, Trying to renew again, I just want to renew what Currently have: 8 sites and 80 forms, but the only option I was allowed to select to upgrade was unlimited sites/unlimited forms. Can you please sort out the billing? I’m panicking because my customer’s site is not working. I don’t believe I received a notification that my license was about to expire. Should a notification before expiry be sent?

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