Timing Out, and Cannot List Activated Forms

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This topic contains 8 replies, has 3 voices, and was last updated by  Gregory 1 week ago.

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  • #23272 Reply

    gregory
    Participant

    Today I started getting the following error with attached PDFs:

    There was an error generating the PDF file.
    Your server wasn't able to upload PDF file: Connection timed out after 120001 milliseconds
    

    Checked that activation is okay. LONG pause on listing the “under the hood” part, and saw something peculiar in the output:


    Plugin folder: formidablepro-2-pdf
    PHP version: 7.2.22
    WP version: 5.2.3
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: No
    CURL: 7.65.3
    CURL error: Failed to connect to http://www.idealchoiceinsurance.com port 80: Connection timed out
    CURL test: No

    What is that idealchoiceisnurance.com part coming from?? Is this related?

    When I click on “Activated Forms”, it takes FOREVER, and finally shows:

    Your licence key is (my key here, it was listed correctly).
    It is valid until 01/01/1970 <———- (this is incorrect)
    With this activation code, you can register up to sites and up to forms. Click here to deactivate this key.

    You have sites and forms left.

    you do not have any active sites

    But I DO have 1 active site, and 1 active form.

    How do I fix this?

    Gregory

    #23274 Reply

    admin
    Keymaster

    This is the third similar request we have received in the past hour. We are working to find the cause of the issue and we will not stop until the error is resolved and full service is restored.

    At this time we do not know the cause or origin, but have confirmed the issue is effecting several users but is NOT server-wide.

    We remain at your service and will update you as soon as we know more.

    #23275 Reply

    gregory
    Participant

    Thank you very much!! 🙂

    That “idealchoiceinsurance.com” thing kinda freaked me out.. Like is it attempting to CURL() some malware?

    #23277 Reply

    admin
    Keymaster

    “idealchoiceinsurance.com” is the server here PRO2PDF was originally created and is a known part of the plugin, it’s not related malware.

    We remain at your service.

    #23278 Reply

    gregory
    Participant

    Wonderful! (that’s a load off!) I’ll look forward to the resolve of the timeout stuff. Thanks for doing what you do!

    #23318 Reply

    Gregory

    Any word on this? 🙂

    Gregory

    #23320 Reply

    admin
    Keymaster

    All issues were resolved yesterday (approx. 15hrs ago) which was a loss of critical server resources. Please confirm you are not experiencing any issues, if you are let us know what’s happening.

    We remain at your service.

    #23321 Reply

    Gregory

    We’re DEFINITELY experiencing the issue still.

    Gregory

    #23323 Reply

    Gregory

    Just for some more information… I “deactivated” the license key so that I could “reactivate it”.

    Attempt to reactivate times out.

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