February 22, 2019 at 11:27 am #20875
when I try to activate my licence I can’t they tell me
This licence code is not valid. Click here to retry.
I’m loosing time and my event is in 10 days it’s not normal when I check my account in your site here is what I find :
It is valid until 02/05/2019
With this activation code, you can register up to 1 site and up to 2 forms. Click here to deactivate this key.
You have 1 sites and 2 forms left.
you do not have any active sites
Please help I’m loosing so much time I’ve written to you already and with no answer.February 22, 2019 at 11:47 am #20876
We did reply to you with the message below:
This key expired in August of 2018 and must be renewed prior to upgrading. Optionally, you can pay the remaining balance of $2 to renew the current version to manually, or we can refund your upgrade fee to allow you to renew automatically by logging in here and clicking the “Renewal” link.
We have activated the key through tomorrow as courtesy to allow time to renew.
We remain at your service.February 27, 2019 at 12:39 pm #20920
It’s done thank you for your reply