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Hi
I use this plugin on multiple sites and it has been working correctly.
Now the signature is not displaying on the outputted PDF although I have made no changes. It is the same across all sites.
Thanks
StephenWe appear to be experiencing our 1st ever system-wide issue merging images & signatures. It appears to be an update to the image engine. We are aware of the issue and will work nonstop to fix it. We’ll reply again once the issue is resolved.
We remain at your service.
There was an update to the ghostscript/imagemagick engine that is used to merge images/signatures. We made a change on the server and all appears to be working as expected now.
We apologize for the downtime, this was a first in over 5 years.
We remain at your service.
I am currently having an issue with 3 of my 3 sites on mapping signatures from Formidable to the PDF. The image is either blank or shows a url where the PNG image of the signature is saved.
Sounds like you are using the free version of the plugin, or you have not selected the “Signature” option from the “Format” dropdown for each of the signature field mappings.
If you are using the free version you’ll need to purchase the paid version, if you are using the paid version and have “Signature” selected from the “Format” dropdown, then we may need to take a look at one of your installations to determine the issue. Complete this form if possible, otherwise reply to this email for additional troubleshooting.
We remain at your service.