Secret Key

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This topic contains 4 replies, has 2 voices, and was last updated by  admin 8 months, 1 week ago.

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  • #17610 Reply

    Andy
    Participant

    I’m trying to use the Download PDF Shortcode in my form view but when I click through I’m getting the following error on a blank white screen.

    The secret key for this form is not valid.

    Any idea what’s going wrong?

    #17612 Reply

    admin
    Keymaster

    The error could be one of several issues… We need more information in order to determine the origin.
    . Are you able to export a merged PDF form from the plugin’s EXPORT tab?
    . Do you have more than one field map layout created for the Formidable form? If so, are they all working, if not, you should delete or correct all non-working field maps.

    Complete this form if you’d like us to take a look, or reply with screenshots of the entire field map layout and the Formidable form’s On Submit Message Box for further review.

    We remain at your service.

    #17613 Reply

    Andy
    Participant

    Yes – Am able to export a merged PDF from Plugin
    No – Only one field map created for the form.

    Is this the screen shot you want? https://www.dropbox.com/s/kwddfkr3m1bppqb/Screen%20Shot%202018-01-12%20at%2017.36.36.png?dl=0

    #17614 Reply

    admin
    Keymaster

    Thank you, we also need a screenshot of the Formidable form’s On Submit Message Box where you have the PRO2PDF shortcode.

    We remain at your service.

    #17615 Reply

    admin
    Keymaster

    Or the forms’s view wherever the shortcode is being used.

    We remain at your service.

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