Renewal notification

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  • #35715 Reply
    Daniel Hills
    Participant

    I thought I would quickly get in touch, as I just noticed our license had expired, but the website admin area was still saying the license was valid. So this may be something you need to check?

    It would be helpful to get a renewal reminder if possible and we had missed several form submissions as a result of missing this?

    • This topic was modified 2 months, 3 weeks ago by Daniel Hills. Reason: Moving to bugs
    #35717 Reply
    admin
    Keymaster

    Please check to see if the renewal reminder emails ended up in Spam, and let us know. You should have received three emails.

    We see the license expired on the 24th, and the same is indicated in the admin area. Where did you see a different date indicating the license was valid?

    We remain at your service.

    #35718 Reply
    Daniel Hills
    Participant

    Hi, I can’t see anything in my spam unfortunately.

    When we were in the admin area, if we go to the tab where it shows the active forms, it shows it in green and shows that the form is activated so it looks like its all good, there’s nothing really to say the license is expired.

    We then deactivated and reactivated the plugin and it then displayed a notice at the top of the page saying it needs to be activated, but that was not there before when we logged in.

    Hope this helps.

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