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R: Renewal Order #20679

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  • #33073 Reply

    Good morning,
    on January 27, 2020 I purchased the one-year license which should have expired on January 27, 2021.
    Today, however, the plugin no longer worked and I find the license expired prematurely.
    I was urgent and so I proceeded to renew it. now, however, the license appears to expire on January 27, 2021.
    With the new renewal I made today, the license will have to expire on January 27, 2022.

    I await your kind reply to solve this problem as I cannot risk the license expiring again on January 27, 2021, interrupting the functionality of the plugin, however, without any notice.

    thank you

    In attesa di riscontro porgo cordiali saluti

    Smart Union S.r.l.
    Centralino: 09.65951296

    #33074 Reply

    We apologize for the renewal issue and have refunded the most recent payment to allow the original renewal payment’s term to complete. We will look into what may have caused this to occur.

    Let us know if you experience any further issue.

    We remain at your service.

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