Problems generating PDF file

[Reinaldo Gonzalez]

I’m getting the following error:

There was an error generating the PDF file.
Your server wasn't able to upload PDF file.

Please advise.

[admin]

Let’s troubleshoot it…

Do you have any other PDF merge templates that work correctly?
Please reply with a copy/paste of the Under the Hood tab. (Formidable Pro2pdf > Under the Hood)

We remain at your service.

[Reinaldo Gonzalez]

None of them works, I get the same error with all of them.
=== Formidable PRO2PDF ===
Site URL: https://toolbox.investeamrealty.com/
Plugin folder: formidablepro-2-pdf
PHP version: 7.4.33
WP version: 6.8.1
FrmAppHelper: Yes
Trial: No
CURL: 8.9.1
CURL error: cURL error 28: Connection timed out after 5002 milliseconds
CURL Test: No

[Reinaldo Gonzalez]

When trying to access Activated Forms, “I get “Unknown error. Please try again later.”

[admin]

Well, that’s not good at all! Are you able to provide us with login credentials so we can investigate the issue(s)?

If so, please complete this form. If not, please let us know, and we will develop a step-by-step remote troubleshooting plan.

We remain at your service.

[Rei]

Sorry but I can’t provide you with login credentials.

[Reinaldo Gonzalez]

Sorry but I can’t provide you with login credentials.

[admin]

We corrected the issue. Please review your plugin functionality and let us know if you encounter any additional problems.

We remain at your service.

[Reinaldo Gonzalez]

Just tested and the problem persists, same errors.

[admin]

Please ensure the plugin is updated to the latest version 3.19,

Please add the following to wp-config.php file.

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘https://api2.formidablepro2pdf.com’);
}

If that doesn’t work, then replace the previous with:

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api.formidablepro2pdf.com’);
}

Or if that doesn’t work, then replace the previous with:

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api2.formidablepro2pdf.com’);
}

If that doesn’t work, we will need access to the website. Please consider creating FTP access limited to the formidablepro2pdf folder within the plugins directory to avoid providing full access to the server.

[Reinaldo Gonzalez]

I have version 3.19 installed; your website “Download” offers version 3.13 available for download.

Is there a newer version?

The changes to wp-config.php did not fix the problem.

[admin2]

Hello,

3.19 is the latest version. Please consider adding the following line, as it seems to have been incorrectly converted in the previous message:

if (!defined('FPROPDF_SERVER')) {
define('FPROPDF_SERVER', 'https://api2.formidablepro2pdf.com');
}

or

if (!defined('FPROPDF_SERVER')) {
define('FPROPDF_SERVER', 'http://api2.formidablepro2pdf.com');
}

If that still doesn’t resolve the issue, it appears that your server’s firewall may be blocking outgoing connections or the domain cannot be resolved. Unfortunatley, to investigate further, we will need FTP access – at least to the FormidablePro2PDF plugin folder – to perform the necessary tests.

• This reply was modified 2 weeks, 3 days ago by admin2.
• This reply was modified 2 weeks, 3 days ago by admin2.

[Author]

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