Let’s troubleshoot it…

Do you have any other PDF merge templates that work correctly?
Please reply with a copy/paste of the Under the Hood tab. (Formidable Pro2pdf > Under the Hood)

We remain at your service.

Sorry but I can’t provide you with login credentials.

We corrected the issue. Please review your plugin functionality and let us know if you encounter any additional problems.

We remain at your service.

Please ensure the plugin is updated to the latest version 3.19,

Please add the following to wp-config.php file.

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘https://api2.formidablepro2pdf.com’);
}

If that doesn’t work, then replace the previous with:

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api.formidablepro2pdf.com’);
}

Or if that doesn’t work, then replace the previous with:

if (!defined(‘FPROPDF_SERVER’)) {
define(‘FPROPDF_SERVER’, ‘http://api2.formidablepro2pdf.com’);
}

If that doesn’t work, we will need access to the website. Please consider creating FTP access limited to the formidablepro2pdf folder within the plugins directory to avoid providing full access to the server.

Hello,

3.19 is the latest version. Please consider adding the following line, as it seems to have been incorrectly converted in the previous message:

if (!defined('FPROPDF_SERVER')) {
define('FPROPDF_SERVER', 'https://api2.formidablepro2pdf.com');
}

or

if (!defined('FPROPDF_SERVER')) {
define('FPROPDF_SERVER', 'http://api2.formidablepro2pdf.com');
}

If that still doesn’t resolve the issue, it appears that your server’s firewall may be blocking outgoing connections or the domain cannot be resolved. Unfortunatley, to investigate further, we will need FTP access – at least to the FormidablePro2PDF plugin folder – to perform the necessary tests.

• This reply was modified 2 months, 2 weeks ago by admin2.
• This reply was modified 2 months, 2 weeks ago by admin2.

We have corrected an issue with the exporting of PDF files, however, the original cause of the issue was an expired activation key. You will need to renew the plugin to retain the paid features, or revert to the free version by removing the Activation Key from the plugin’s Activated Forms tab.

Let us know if you have any questions or run into any issues.

We remain at your service.

Is the error happening with all the PDF templates or just one?

Are you able to export a PDF from the plugin’s EXPORT tab?

If the export was working, what was recently changed or updated?

Please complete this form if you can provide us with login credentials so we can investigate the issue.

We remain at your service.