pdfs did work, but are now erratic

Home Forums Bugs and Troubleshooting pdfs did work, but are now erratic

This topic contains 2 replies, has 2 voices, and was last updated by  Ros 2 years, 8 months ago.

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  • #9811 Reply


    Hi there,

    Love your product & have been creating pdfs without trouble (I purchased 1 site/2 form version). Recently however, a couple of pdfs timeout and won’t show, another doesn’t merge ‘name’ field, but shows all the rest. All of them are incredibly slow to load, if at all.

    I hope you can point me in the right direction to get them working again. I’m happy for you to take a look if you like.

    Many thanks for a great plugin.

    #9812 Reply


    We are glad you are finding the plugin useful! Be sure to delete any test, unfinished, incomplete or unused field map layouts. If the problem(s) still exist, then, yes, we’d like to take a look and see if we can find any issues. Please complete this form to provide access.

    Also, please provide the names of the field map layouts you are experiencing issues with.

    #9863 Reply


    Hi there,

    Many thanks for swift reply. I’ve deleted the layouts you mentioned, but I’m still having issues with the pdfs. I’ll submit a form for you to check.

    Very many thanks.

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