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PDF not being Generated

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  • #44940 Reply
    Odell Betty

    Hello team,

    Just moved from 1 server to an new server, used the tansfer tool to transfer the site over and the site works, filling out the form generates NO PDF files unfortunately. How can i solve this issue?

    Enable Local PDFTK is not enabled (tried with it enabled and disabled and still getting the same NO PDF file generated).

    Went back to the old server and submitted the same form and it worked without issues. Current server details from ‘Under the Hood’ is:

    Plugin folder: formidablepro-2-pdf
    PHP version: 7.4.28
    WP version: 5.9.2
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: No
    CURL: 7.81.0
    CURL error: No
    CURL test: Yes
    PHP Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, pcntl, Reflection, SPL, session, standard, cgi-fcgi, bcmath, calendar, ctype, curl, dom, ftp, gd, iconv, imap, json, mbstring, mysqlnd, PDO, Phar, posix, SimpleXML, sockets, sqlite3, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, pdo_sqlite, xmlreader
    Plugins: easy-wp-smtp/easy-wp-smtp.php, elementor-pro/elementor-pro.php, elementor/elementor.php, formidable-api/formidable-api.php, formidable-autoresponder/formidable-autoresponder.php, formidable-logs/formidable-logs.php, formidable-pro/formidable-pro.php, formidable-signature/signature.php, formidable-stripe/formidable-stripe.php, formidable-views/formidable-views.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, metform/metform.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, wp-api-swaggerui/wp-api-swaggerui.php, wp-super-cache/wp-cache.php

    /public_html/forms/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
    /public_html/forms/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
    /public_html/forms/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
    /public_html/forms/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
    /tmp is writable: Yes
    /tmp can have files: Yes
    /tmp write successful: Yes
    /tmp delete successful: Yes
    /public_html/forms/wp-content/uploads/fpropdf-forms is writable: Yes
    /public_html/forms/wp-content/uploads/fpropdf-forms can have files: Yes
    /public_html/forms/wp-content/uploads/fpropdf-forms write successful: Yes
    /public_html/forms/wp-content/uploads/fpropdf-forms delete successful: Yes

    Not sure why it shows system as ‘NO’. I logged back in the old server and the value is populated with these details: Linux SERVERNAME 2.6.32-754.35.1.el6.x86_64 #1 SMP Sat Nov 7 12:42:14 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

    What am I missing here?

    #44958 Reply

    We are unable to log in with the provided credentials. wp-admin has been disable and the credentials are not valid using the site login.

    Please advise by email to support @

    Additionally – our direct email to you was returned with the following error. Please add us to your email whitelist.

    We remain at your service.

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