May 24, 2018 at 9:22 am #18961
Hi, I am really excited about this product, but i keep getting errors when testing it.
– I get Failed to “load PDF document” when trying to export to PDF under the export tab.
– I have the enabled the field previews in the Field Map Designer; but only have of them show up as a preview
I am using the 30 day trial, and over the past couple of days, the Flatten PDF, Attach file to Email notifications and Language support has been greyed out…
Here is my “Under the Hood”
Site URL: https://www.pm941.com/
Plugin folder: formidablepro-2-pdf
PHP version: 5.6.36
WP version: 4.9.6
System: Linux usm7.siteground.biz 3.12.18-clouder0 #20 SMP Mon Feb 26 12:15:53 EET 2018 x86_64 x86_64 x86_64 GNU/Linux
CURL error: No
CURL test: Yes
PHP Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysql, mysqli, pcntl, mysqlnd, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, imap, shmop, SimpleXML, soap, sockets, exif, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, bz2_filter, mailparse, memcache, memcached, mhash, ionCube Loader
Plugins: akismet/akismet.php, all-in-one-seo-pack/all_in_one_seo_pack.php, bb-plugin/fl-builder.php, custom-sidebars/customsidebars.php, formidable-pro/formidable-pro.php, formidable-signature/signature.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, hello.php, jetpack/jetpack.php, loginizer/loginizer.php, sg-cachepress/sg-cachepress.php, tablepress/tablepress.php, wordpress-importer/wordpress-importer.php, wp-sitemap-page/wp-sitemap-page.php
/home/geneburw/public_html/pm941.com/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
/home/geneburw/public_html/pm941.com/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
/home/geneburw/public_html/pm941.com/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
/home/geneburw/public_html/pm941.com/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
/tmp is writable: Yes
/tmp can have files: Yes
/tmp write successful: Yes
/tmp delete successful: Yes
/home/geneburw/public_html/pm941.com/wp-content/uploads/fpropdf-forms is writable: Yes
/home/geneburw/public_html/pm941.com/wp-content/uploads/fpropdf-forms can have files: Yes
/home/geneburw/public_html/pm941.com/wp-content/uploads/fpropdf-forms write successful: Yes
/home/geneburw/public_html/pm941.com/wp-content/uploads/fpropdf-forms delete successful: YesMay 24, 2018 at 10:15 am #18962
Sounds like there are one or more issues with the PDF form. Upload a copy of the PDF form that was uploaded to the plugin to this form so we may take a look at what may be causing the error message and the missing field previews.
Regarding the grayed out settings, can you also upload us a screenshot of the plugin’s “Activated Forms” tab?
We remain at your service.