PDF Download Not Working After Renewal

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  • This topic has 1 reply, 2 voices, and was last updated 1 year ago by admin.
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  • #28862 Reply
    goprolocalonline
    Participant

    Hello. I renewed the plugin, updated it and now when I fill in my form at envymygarage.com/invoice , the resulting pdf link allows me to download a pdf….that won’t open and is corrupt somehow. ??? I just renewed for 5 years but yikes, this is really disrupting our business. Please help.

    #28864 Reply
    admin
    Keymaster

    Complete this form to have us login and take a look… or, provide the following information to begin troubleshooting the issue.

    – When was the last time the downloaded PDF opened correctly?
    – Do any other PRO2PDF merge template work correctly?
    – Have you updated all Formidable Form related plugins?
    – What is the filename of the PDF that is downloaded? Attach a copy to this form if possible.
    – Were there any changes made to the Formidable Form, PRO2PDF field map layout, or the PDF form?
    – Was the site moved or cloned?
    – Are you using a SMTP plugin? If so, deactivate and try again.

    Let us know the above so we may narrow down the cause of the issue.

    We remain at your service.

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