Password Reset

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This topic contains 3 replies, has 2 voices, and was last updated by  admin 4 months, 1 week ago.

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  • #18860 Reply

    Amy Thorne

    Hi,

    My client and I are trying to reset his password so that he can access his account. He keeps submitting a reset request, but he isn’t getting an email. The same thing happened when he purchased the plugin and never received an email confirmation.

    #18861 Reply

    admin
    Keymaster

    What is the order number, or send the Paypal email address that was used to purchase the plugin to support AT formidablepro2pdf DOT com.

    We remain at your service.

    #18868 Reply

    Amy Thorne

    Order number 16764.

    Can you send the password reset to my email address as nothing is getting to his from your website.

    #18870 Reply

    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset and the temporary credentials were sent to the email address on the account.

    We remain at your service.

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