April 29, 2018 at 2:35 pm #18753
I bought this plug in a year ago, I need to renew it, order #13001, but I can’t get it to log me in.
I also need to set up another site with the same functionality – so I bought the plug in again today, and it made me set up another account.
Please help, the original account was under ***, and second account is under *** – and I still don’t have two working activation keys.
Thanks – LindaApril 29, 2018 at 3:00 pm #18754
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset, the temporary credentials have been sent to the account’s email address, and we have associated the newly purchased version with the original account.
We remain at your service.April 29, 2018 at 3:21 pm #18755
Thank you, that worked and I renewed the first site key as well.April 29, 2018 at 5:07 pm #18757
One further question? Why does it say on my receipt that it never expires? The license key clearly expires in a year, so should it not be clear?
Thank you. Your order has been received.
• Order number: 18751
• Date: April 29, 2018
• Email: ***
• Total: $15.00
• Payment method: PayPal
Product Downloads remaining Expires Download
2 FORMS | 1 SITE ∞ Never fpropdf.zipApril 29, 2018 at 5:18 pm #18759
The file download never expires, however, the site license will require renewing.
We remain at your service.