November 15, 2017 at 2:28 pm #17343
1. doesn’t email
2. doesn’t download
3. If you export to pdf it works half the time
4. script warning keeps popping up when I go to map a field.
Could really use some help!
JimNovember 15, 2017 at 2:53 pm #17344
We agree, thanks for reaching out. Sounds like you may have a couple of different issues going on… It would be fastest if you provide access to your installation so that we may be specific with our assistance.
If possible, complete this form to provide access.
If not possible, let’s start with the following…
. Screenshot of the entire PRO2PDF Export screen with the Form/Dataset/Layout selected, be sure to include at least two field mappings.
. Screenshot of the plugin’s shortcode in the Formidable form’s “On Submit Message Box”.
. Email the PDF Form to support AT formidablepro2pdf DOT com
We remain at your service.November 17, 2017 at 1:08 pm #17348
I submitted the form – the upload file link would not take my file. I uploaded it to the media folder in wp and left a link to it in the submission. I forgot to add….
To trigger the form….
1. Select Transfer Form from the Type of Form Field. (The other ones are not uploaded yet)
2. fill in required fields*
3. Question #4 is the toggle question for emailing the form
4. Once you get to the point of adding the email address then you can submit the form, there are no other required fields.
Let me know if there is anything else you need.
JamesNovember 17, 2017 at 4:26 pm #17349
Regarding: “the upload file link would not take my file. I uploaded it to the media folder in wp and left a link to it in the submission. I forgot to add….”
The PDF form MUST be uploaded to the PRO2PDF plugin from the EXPORT tab, there are no other options, it must work. If the PDF form is too large (more than 4mb) you’ll need to shrink the form.
Regarding the 1,2,3,4 list above, what you are describing, or are you requesting support?
We remain at your service.November 17, 2017 at 7:07 pm #17350
The form is uploaded to the plugin and the fields mapped. the download link works fine. the problem I am having is the conditional logic in the form actions send email settings. I have a radio button in the form (4th field in the form) that toggles to sent the email or not. I have the conditional logic to do the action if the email forms field equals yes. And the action trigger set to create.
On the pro2pdf I have the check box selected to “Send Forms To Customer & Agent” Which is the name of the Form Action.
I know that my email is working as I have another form that sends me email each time an entry is made.
The above entry….“the upload file link would not take my file. I uploaded it to the media folder in wp and left a link to it in the submission. I forgot to add….” is referring to filling out your form on your site. (the form where I gave you all the info to access my site) the upload area where I upload my pdf for you to view would not upload it. So I placed it in the media folder with a url for you to be able to access it.
Can you please review this and see what is wrong. I can’t find the mistake and am beginning to think it is something ‘behind the scenes”
JamesNovember 17, 2017 at 10:16 pm #17351
Thank you for the clarification, we had not receive your support request form by email, however, did find the request in the form’s entries…
Based on the description of your issue it sounds like a question for the great team at Formidable Forms. Once the email is sent and received the PDF should be attached as expected.
Take a look at this support thread before entering a support ticket with Formidable, it may solve your issue.
Let us know if you experience any issues with PRO2PDF. We remain at your service.November 17, 2017 at 10:18 pm #17352
Apologies! Missed this part of your message “I know that my email is working as I have another form that sends me email each time an entry is made.”
We’ll login, take a look, and get back to you soon.
We remain at your service.November 18, 2017 at 12:40 am #17353
The issue was within Formidable Forms, caused by using a variable in the option “Yes – Customer & [first_name] will receive emails w/attached forms.“, we changed the conditional logic to NOT EQUAL TO “No – I prefer the extra work of downloading them.” and all works as expected.
We remain at your service.